What is Freshservice?
Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.
Company Details
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Get AssistanceFreshservice Ratings
Real user data aggregated to summarize the product performance and customer experience.
92 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshservice?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Discovery
Cloud License Management
Financial Analysis
Software Recognition Library
Decentralized Management
Data Import Export and Aggregation
End to End Lifecycle Management
Software Usage Metering
Advanced License Management
Analytics and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of IT Administration
Breadth of Features
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
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Freshservice Reviews
Andy W.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Mar 2022
Easy to use ITSM Ticketing System
Likeliness to Recommend
What differentiates Freshservice from other similar products?
Easy to rollout and implement
What is your favorite aspect of this product?
Easy for user to submit the request or incident in the portal
What do you dislike most about this product?
Manual creation of user account.
What recommendations would you give to someone considering this product?
Great ITSM tool and fast implementation without a hassle.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Includes Product Enhancements