What is Freshdesk Customer Success?
Help customers reach goals faster, prevent churn, and strengthen your value. Freshdesk Customer Success provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.
Company Details
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Get AssistanceFreshdesk Customer Success Ratings
Real user data aggregated to summarize the product performance and customer experience.
82 Likeliness to Recommend
65 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+62 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshdesk Customer Success?
Pros
- Acts with Integrity
- Security Protects
- Helps Innovate
- Respectful
Cons
- Under Delivered
- Less Effective Service
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Surveys and Polling
Reporting and Analytics
Onboarding Portal
Account Health Tracking
Customer Scorecards
CRM Integration
Onboarding Collateral Management
Onboarding Workflow Management
Centralized Note Taking
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Business Value Created
Vendor Support
Breadth of Features
Freshdesk Customer Success Reviews
Samantha S.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2023
Great modern & easy CRM!
Likeliness to Recommend
What differentiates Freshdesk Customer Success from other similar products?
I love how modern and "fresh" it feels. I am able to easily help customers without making my site look outdated.
What is your favorite aspect of this product?
I love how customizable it is. I really need to be able to make things look & work how I want for my business and with FreshDesk I can.
What do you dislike most about this product?
Nothing I dislike.
What recommendations would you give to someone considering this product?
If you want a simple, clean, robust, modern, and easy to use CRM, look no further!
Pros
- Continually Improving Product
- Trustworthy
- Includes Product Enhancements
- Helps Innovate
Olivia L.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Freshworks is the best and most efficient tool.
Likeliness to Recommend
What differentiates Freshdesk Customer Success from other similar products?
Very useful for performing and managing daily sales activities. Provide comprehensive information that helps us optimize and improve sales performance. Easy to use and helps in filtering the leads with many options. So we can channel potential customers according to our needs. It gives notifications if our server crashes or something like that, and provides all the details about the server in one place.
What is your favorite aspect of this product?
I love their easy-to-use workspace where I can easily find a tooltip for what it means. While it was possible to quickly set up the entire system on any platform, I had to add my mailbox like Gmail, from which it automatically added my contact email to the sales dashboard. I also get a good response from their support team every time I text or call them for help. They used to solve problems with passion and speed.
What do you dislike most about this product?
Cost-effective for small businesses but difficult to integrate with Freshcaller and Freshdesk. Reports occasionally overflow with undesirable attributes when exported to an Excel sheet, but assistance can usually fix this for you right away.
What recommendations would you give to someone considering this product?
Freshworks is a great customer service toolkit packed with features, customizability, great branding, and a dedicated account management team ready to help. They all have free plans and free trials of their top plans. In particular, Freshworks has a lot of great integrations (like all Freshworks products) that alert you through one of these methods.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Sara A.
- Role: C-Level
- Industry: Telecommunications
- Involvement: Initial Implementation
Submitted Sep 2022
Stable product with a good feature set
Likeliness to Recommend
What differentiates Freshdesk Customer Success from other similar products?
The suit of products - freshchat, freshcaller and freshsales all together make it a great tool for our company
What is your favorite aspect of this product?
The ability to have multiple products and support portals. This is great for us to support our partners.
What do you dislike most about this product?
The support is slow and when there are upgrades to the product, existing users aren't always given access to new features.
What recommendations would you give to someone considering this product?
If you need an all-round customer support/success tool, I'd highly recommend considering freshworks.
Pros
- Caring
- Respectful
- Continually Improving Product
- Client Friendly Policies
Cons
- Vendor's Interest First
- Under Delivered
- Charges for Enhancements