Salesforce.com Inc

Salesforce Field Service

7.5 /10

What is Salesforce Field Service?

Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.

Company Details

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Salesforce Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Field Service.

81 Likeliness to Recommend

1
Since last award

77 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Field Service?

7% Negative

6% Neutral

87% Positive

Pros

Inspires Innovation
Respectful
Helps Innovate
Performance Enhancing

Feature Ratings

Average 83

Field Service Workflow Management

Dashboards, Analytics and Reporting

Dispatch Management

Field Service Knowledge Management

Service Scheduling

Application Integration

Online Booking

Mobile App

Field Sales Enablement

Quotes and Estimates

GPS Tracking

Vendor Capability Ratings

Average 76

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Salesforce Field Service Reviews

Amrithasri M.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

All in One platform for Service Management

Likeliness to Recommend

10 /10

What differentiates Salesforce Field Service from other similar products?

One stop solution where we can do entire process of service like registering the complaint till delivery of product after service gets over.

What is your favorite aspect of this product?

As it is one line platform easy to get all the information about the vehicle since it get booked and also till the service history. Invoice generating is very simple. Job card creation and addition of spares become easier and thus increases the productivity. It is just impressive go for it.

What do you dislike most about this product?

More training videos are required as it was different to learn in the beginning.

What recommendations would you give to someone considering this product?

Simple steps and all together in one application thus it saves cost and time.Works great in improving service and productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shelby G.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Salesforce Fair Review

Likeliness to Recommend

9 /10

What differentiates Salesforce Field Service from other similar products?

The layout is great. It has been a brilliant product to role out for service based roles. Work order allocation and creation is easy, I have been able to train multiple members of staff in this very easily.

What is your favorite aspect of this product?

The dispatch console is brilliant

What do you dislike most about this product?

The customisation is a nightmare

What recommendations would you give to someone considering this product?

Perhaps get the Quote for salesforce to support you with the transition

Pros

Reliable
Saves Time
Friendly Negotiation
Appreciates Incumbent Status

Pranav P.

Role: Industry Specific Role
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

easy use and perfect for users

Likeliness to Recommend

4 /10

What differentiates Salesforce Field Service from other similar products?

its keep tracking of inventry databases and customer communications

What is your favorite aspect of this product?

everything was goodly organized

What do you dislike most about this product?

AI need to be improved

What recommendations would you give to someone considering this product?

its have nice compliance and reporting which made things easier

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Salesforce Field Service

What is Salesforce Field Service?

Company Details

Need Assistance?

Salesforce Field Service Ratings

81 Likeliness to Recommend

1 Since last award

77 Plan to Renew

3 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Salesforce Field Service?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Salesforce Field Service Reviews

Amrithasri M.

All in One platform for Service Management

Likeliness to Recommend

Pros

Shelby G.

Salesforce Fair Review

Likeliness to Recommend

Pros

Pranav P.

easy use and perfect for users

Likeliness to Recommend

Pros

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Feature Ratings

Field Service Workflow Management

Dashboards, Analytics and Reporting

Dispatch Management

Field Service Knowledge Management

Service Scheduling

Application Integration

Online Booking

Mobile App

Field Sales Enablement

Quotes and Estimates

GPS Tracking

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement