What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
99 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payment Processing
Content Localization
Shopping Cart Management
ERP Integration
Catalog Management
Guided Selling
Order Management
Content Management
Multi-Storefront
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
bilal b.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Aug 2020
Excellent service 24H/7 with automatic processing
Likeliness to Recommend
What differentiates FastSpring from other similar products?
Flexibility and clarity.
What is your favorite aspect of this product?
Automation process.
What do you dislike most about this product?
The affiliate program is not automatic and it not easy to set.
What recommendations would you give to someone considering this product?
Improve the affliation program.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Darren P.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2020
Fantastic integration with Softwarekey Soloserver
Likeliness to Recommend
What differentiates FastSpring from other similar products?
Ease of integration with Softwarekey's Soloserver.
What is your favorite aspect of this product?
Ease of integration of Fastspring with Softwarekey's Soloserver, making it very easy to create a subscription software product.
What do you dislike most about this product?
Expensive to give refunds to customers.
What recommendations would you give to someone considering this product?
Definitely the way to go, especially if using Softwarekey for your software licensing.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Daryl W.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2020
Powerful E-Commerce Platform for Small Price
Likeliness to Recommend
What differentiates FastSpring from other similar products?
Ease of use
What is your favorite aspect of this product?
Cheap prices with many features
What do you dislike most about this product?
Not as many options in their Contextual Commerce as in their Classic Commerce
What recommendations would you give to someone considering this product?
Go to their website and try it out
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity