What is Eureka?
The Eureka engagement analytics platform transforms the Voice of Your Customers and Agents into operational intelligence at scale with automated performance and sentiment scoring, topic discovery and trend presentation.
Company Details
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Get AssistanceEureka Ratings
Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
100 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Eureka?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Conversation Coaching
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Call Recording
Application Integration
Artificial Intelligence Engine
Pipeline Visibility
Dashboards and Reporting
Audio Transcription
Mobile Support
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Eureka Reviews
Milo M.
- Role: Consultant
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2023
Great product.
Likeliness to Recommend
What differentiates Eureka from other similar products?
It's reporting capabilities.
What is your favorite aspect of this product?
The way you can link categories to get a deeper analysis when looking at customer trends
What do you dislike most about this product?
The transcript for UK English could be improved.
What recommendations would you give to someone considering this product?
Look into the options of different transcribing software that will be able to work with Eureka which will improve category building.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Caring
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jun 2023
Eazy to use, but processing is slow
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
Cons
- Charges for Enhancements
Shawn A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Cost effective. Quality insights.
Likeliness to Recommend
What differentiates Eureka from other similar products?
Having an interactive quality dashboard was a main reason we chose CallMiner. It’s also a great visual benefit to the CSRs and to show potential clients.
What is your favorite aspect of this product?
Automated speech analytics for soft skills.
What do you dislike most about this product?
Not much to dislike.
What recommendations would you give to someone considering this product?
It’s recommended.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy