Epicor BPM (SOA & Service Connect) Customer Reviews 2023 |

What is Epicor BPM (SOA & Service Connect)?

Epicor's SOA solutions, in conjunction with 'Epicor Service Connect' support continuous process improvement initiatives to keep your business innovative, and efficient, and provide the agility necessary to respond to changing requirements quickly and easily.

Company Details

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Epicor BPM (SOA & Service Connect) Ratings

Real user data aggregated to summarize the product performance and customer experience.

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epicor BPM (SOA & Service Connect)?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Generous Negotitation
Appreciates Incumbent Status
Security Protects

Cons

Less Performance Enhancing

Feature Ratings

Average 85

Process Management

100

Collaboration

98

Form and Report Building

92

BPM Workflow and Approvals

88

Mobile

85

Business Rules Management

83

Analytics and Reporting

83

Process Monitoring and Optimization

81

Process Simulation and Execution

81

Knowledge and Document Management

79

Deployment

79

Vendor Capability Ratings

Average 83

Breadth of Features

100

Quality of Features

100

Vendor Support

100

Product Strategy and Rate of Improvement

90

Business Value Created

75

Ease of Data Integration

75

Ease of Implementation

75

Availability and Quality of Training

66

Ease of Customization

66

Ease of IT Administration

66

Usability and Intuitiveness

56

Epicor BPM (SOA & Service Connect) Reviews

Stefany S.

Role: Student Academic
Industry: Consulting
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2020

Trustworthy, the price is worth it!

Likeliness to Recommend

7 / 10

What differentiates Epicor BPM (SOA & Service Connect) from other similar products?

Efficient, thrusting, good technique support, good costumer service, safe data

What is your favorite aspect of this product?

Safe, relative and easy

What do you dislike most about this product?

Very bureaucratic

What recommendations would you give to someone considering this product?

I recommend it because it’s safe and trustworthy the personal are very efficient

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Epicor BPM (SOA & Service Connect)

Epicor BPM (SOA & Service Connect)

What is Epicor BPM (SOA & Service Connect)?

Company Details

Need Assistance?

Epicor BPM (SOA & Service Connect) Ratings

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Epicor BPM (SOA & Service Connect)?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Epicor BPM (SOA & Service Connect) Reviews

Stefany S.

Trustworthy, the price is worth it!

Likeliness to Recommend

Pros

Feature Ratings

Process Management

Collaboration

Form and Report Building

BPM Workflow and Approvals

Mobile

Business Rules Management

Analytics and Reporting

Process Monitoring and Optimization

Process Simulation and Execution

Knowledge and Document Management

Deployment

Vendor Capability Ratings

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness