Elcom

Elcom Digital Experience Platform

8.3 /10

19 Reviews Write a Review

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What is Elcom Digital Experience Platform?

Elcom is a powerfully simple .NET Content Management System that provides organizations with the tools to effectively manage their web content management needs.

Company Details

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Awards & Recognition

Elcom Digital Experience Platform won the following awards in the Digital Experience - Midmarket category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Elcom Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Elcom Digital Experience Platform.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Elcom Digital Experience Platform?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Feature Ratings

Average 86

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

E-Commerce Integration

Content Repository

Multi Channel Support

Digital Asset Management

Social Media Integration

Translation Facilitation

Analytics and Reporting

Vendor Capability Ratings

Average 86

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Elcom Digital Experience Platform Reviews

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2022

The support team are very responsive and helpful.

Likeliness to Recommend

8 /10

Pros

Effective Service
Caring
Saves Time
Respectful

Xin S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Incredible experience for good customer focus!"

Likeliness to Recommend

8 /10

What differentiates Elcom Digital Experience Platform from other similar products?

Elcom is building a new intranet to meet the needs of our staff. The intranet includes a complete library of auditable policies that will make auditing our work much easier and we can have great support throughout.

What is your favorite aspect of this product?

The Elcome team has gone above and beyond to ensure we deliver an intranet that meets the needs of our entire organisation. Their customer service is second to none. They are responsive and provide clear and helpful advice at all times.

What do you dislike most about this product?

Any. It was a good experience. And it has a great ability to perfectly recognize the entire mechanism in digital matter.

What recommendations would you give to someone considering this product?

Elcom has been extremely helpful and quick to understand the needs of our organization. They have provided top notch customer service and support, and have ensured that what we deliver to our staff meets their needs. Highly recommended!

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

Elcom Digital Experience Platform

What is Elcom Digital Experience Platform?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Elcom Digital Experience Platform Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Elcom Digital Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Elcom Digital Experience Platform Reviews

The support team are very responsive and helpful.

Likeliness to Recommend

Pros

Xin S.

"Incredible experience for good customer focus!"

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

E-Commerce Integration

Content Repository

Multi Channel Support

Digital Asset Management

Social Media Integration

Translation Facilitation

Analytics and Reporting

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization