eClinical Works Patient Engagement Logo
eClinical Works Patient Engagement Logo
eClinicalWorks, LLC

eClinical Works Patient Engagement

5.7 /10
Category
eClinical Works Patient Engagement
5.7 /10

What is eClinical Works Patient Engagement?

eClinical Works Patient Engagement provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient.

Company Details


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eClinical Works Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eClinical Works Patient Engagement.

69 Likeliness to Recommend

85 Plan to Renew

66 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+54 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eClinical Works Patient Engagement?

11% Negative
28% Neutral
61% Positive

Pros

  • Fair
  • Transparent
  • Effective Service
  • Trustworthy

Cons

  • Under Delivered
  • Less Caring
  • Wastes Time

Feature Ratings

Average 70

Patient/ Physician Scheduling

76

Patient Portal

73

Discharge Management

71

Patient Tracking

71

Patient Engagement

67

Referral Management

67

Medical Billing

67

Admissions Management

65

Bed Management

62

Vendor Capability Ratings

Average 66

Usability and Intuitiveness

69

Breadth of Features

69

Ease of Implementation

69

Quality of Features

68

Ease of Data Integration

68

Business Value Created

67

Ease of IT Administration

67

Product Strategy and Rate of Improvement

66

Vendor Support

66

Availability and Quality of Training

60

Ease of Customization

58

eClinical Works Patient Engagement Reviews

Elizabeth M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Easy to use and provide efficient patient care

Likeliness to Recommend

8 /10

What differentiates eClinical Works Patient Engagement from other similar products?

This is a great product that is invaluable to my everyday patient care and management

What is your favorite aspect of this product?

The ability to document efficiently and quickly and develop macros to further aide in this

What do you dislike most about this product?

There are often times error messages that delay patient care

What recommendations would you give to someone considering this product?

This is a great customizable program that provides efficiency in patient management

Pros

  • Efficient Service
  • Effective Service
  • Generous Negotitation
  • Security Protects

Alexander A.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Great EMR for clinics and hospitals!

Likeliness to Recommend

10 /10

What differentiates eClinical Works Patient Engagement from other similar products?

eClinicalWorks is very intuitive and easy to use. Overall, it is an excellent EMR and PM software product that is full of the latest EMR features, which makes seeing patients and running a medical practice or a hospital highly efficient. The customization and interface capabilities is what sets this product apart from other similar products.

What is your favorite aspect of this product?

The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check-in and collecting outstanding balances.

What do you dislike most about this product?

eCW offers so many features and options, that I could see a new user potentially being a little overwhelmed at first by all these capabilities. It takes time to learn this system and you have to stay patient. Also, Tech support can be a pain. They often call you back an hour later and can be difficult to understand.

What recommendations would you give to someone considering this product?

Spend time training with their trainers on specific things, that you need help with, to thoroughly learn the system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Ecw does it's job

Likeliness to Recommend

8 /10

Pros

  • Enables Productivity
  • Continually Improving Product
  • Trustworthy
  • Effective Service

Cons

  • Less Caring
  • Wastes Time
  • Less Respectful