Patient Management

Patient Management systems are specially designed database applications designed to serve hospitals and healthcare services. Due to the nature of the data stored in these systems, and the criticality of the data for patient health, these systems are highly regulated and controlled.​

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Patient Management Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Experian

Experian Health Patient Engagement

Give patients tools to settle their bills, manage their accounts, schedule appointments, pre-register online, and view lab results with a self-service portal.

7.4

Composite Score

7.6

CX Score

+75

Emotional Footprint

73%

Likeliness to Recommend

35

Reviews

TeleTracking Technologies

TeleTracking Patient Management

We offer real-time results for real-life hospital challenges. Improve your efficiency and productivity with a host of tailored software solutions from TeleTracking.

7.3

Composite Score

7.5

CX Score

+73

Emotional Footprint

77%

Likeliness to Recommend

27

Reviews

MEDHOST

MedHost Patient Management

To thrive in the evolving healthcare ecosystem, MEDHOST is working with Customers to implement solutions for tomorrow’s dynamic challenges. Understanding that changing reimbursement structures and patient choice impacts Customer needs, we are focused on better enabling the management of the patient as a consumer.

7.1

Composite Score

7.3

CX Score

+70

Emotional Footprint

73%

Likeliness to Recommend

12

Reviews

Athenahealth

AthenaCommunicator

Connect with your patients, wherever they are, with patient engagement services that enhance care and reduce no-shows.

7.0

Composite Score

5.9

CX Score

+60

Emotional Footprint

78%

Likeliness to Recommend

12

Reviews

Central Logic

Central Logic Patient Management

Central Logic is an industry leader in web-based Transfer Center and On-Call Scheduling technology that integrates with any EMR system and can provide users with a three-month payback on their investment. Its comprehensive patient analytics and real-time reporting ensures accurate data intelligence and improved care coordination and compliance.

6.7

Composite Score

6.9

CX Score

+66

Emotional Footprint

64%

Likeliness to Recommend

26

Reviews

The Spark Team, LLC

Spark Patient Management Software

The Spark Team's Patient Management Systems allows the electronic storing of paper forms and records directly in the PaRIS database with all your other patient records. It can store paper patient forms, x-rays, prescriptions, and hand written notes. In most cases these imported paper records are automatically connected to the correct patient making this storage option quick and easy.

6.7

Composite Score

6.8

CX Score

+60

Emotional Footprint

69%

Likeliness to Recommend

16

Reviews

eClinicalWorks

eClinical Works Patient Engagement

eClinical Works Patient Engagement provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient.

6.4

Composite Score

6.1

CX Score

+52

Emotional Footprint

67%

Likeliness to Recommend

33

Reviews

EMIS Health

EMIS Patient Management Solutions

Whether in primary, secondary, mental health or community care, our aim is to provide every healthcare professional with the solutions they need to deliver patient care efficiently, and to the highest standards.

7.5

Composite Score

7.8

CX Score

+82

Emotional Footprint

66%

Likeliness to Recommend

7

Reviews

SCI Solutions

SCI Patient Management

With SCI you and your community partners are empowered to provide better patient access experiences while also improving financial outcomes.

7.3

Composite Score

6.8

CX Score

+59

Emotional Footprint

78%

Likeliness to Recommend

7

Reviews

Netsmart Technologies

Netsmart Administration Solutions

Netsmart is the trusted partner for health and human services' largest connected community of providers and payers. Netsmart provides on demand and traditional software solutions to automate key financial, clinical and management processes.

6.7

Composite Score

7.1

CX Score

+76

Emotional Footprint

54%

Likeliness to Recommend

7

Reviews

Lumin Medical LLC

Lumin Medical PatientTrak

Our PatientTrak solutions provide patient flow, tracking, check-in, status and communications for patients and clinicians. As PatientTrak applications are cloud-based, hosted systems, they only require a web browser and Internet connection, resulting in a method of software delivery which is affordable, quick-to-implement, and simple to use.

6.0

Composite Score

7.1

CX Score

+64

Emotional Footprint

46%

Likeliness to Recommend

5

Reviews

SpectraSoft

SpectraSoft AppointmentsPRO

AppointmentsPRO patient scheduling software streamlines thousands of clinics, hospitals and practices. Book recurring appointments, groups, double- and triple-booked visits

--

Composite Score

6.7

CX Score

+57

Emotional Footprint

44%

Likeliness to Recommend

2

Reviews

Dharma Healthcare

Dharma Healthcare Health.NET

Health.NET provides all the crucial tasks for the medical practice management and administration and Electronic Medical Record.  Patients data management, administrative and billing features, high quality medical reports, custom templates, full DICOM and analogic images support.

--

Composite Score

--

CX Score

+96

Emotional Footprint

72%

Likeliness to Recommend

2

Reviews

MRX Solutions

MRX Solutions

MRX Solutions develops, provides and supports clinic-based applications for healthcare professionals.

--

Composite Score

--

CX Score

-29

Emotional Footprint

0%

Likeliness to Recommend

1

Reviews

Hospedia

Hospedia Solutions

Our Patient Centred Care Platform delivers Patient Media, Patient Engagement and Clinical Workflow solutions to more than 160 hospitals worldwide, serving over 10m patients, 5m visitors and 500k healthcare staff every year. 

--

Composite Score

6.6

CX Score

+55

Emotional Footprint

67%

Likeliness to Recommend

2

Reviews

Visual Clinic

Visual Clinic

Fully integrated patient flow and performance optimization solution. It captures, processes, and delivers data in real-time, so that providers and staff have full visibility of patient flow as it occurs.

--

Composite Score

--

CX Score

-46

Emotional Footprint

11%

Likeliness to Recommend

1

Reviews

Forerun Inc.

Forerun

Exclusively designed to support the workflow so unique to the Emergency Department, Forerun supports emergency physicians with clear, reliable patient information and tools so they can base care and disposition decisions on the needs of the patient.  

--

Composite Score

8.5

CX Score

+68

Emotional Footprint

61%

Likeliness to Recommend

2

Reviews

Streamline Health Inc

Looking Glass- Streamline Health

Through our Looking Glass® platform, we provide healthcare industry clients with meaningful, intelligent SaaS-based solutions from patient engagement to reimbursement.

--

Composite Score

--

CX Score

-5

Emotional Footprint

22%

Likeliness to Recommend

1

Reviews

Netsmart Technologies

Netsmart CarePointe

Consumers can play an active role in their care with our web-based online resource, myHealthPointe.portal. This interactive site provides consumers with the communication tools needed to engage in the full spectrum of their care.

--

Composite Score

5.7

CX Score

+28

Emotional Footprint

52%

Likeliness to Recommend

3

Reviews

Xifin

XIFIN iNet Portals and Web Services

XIFIN iNet is built upon the HIPAA-compliant XIFIN Health Economics Optimization platform, utilizing the platform to deliver applications and web services to key stakeholders and systems. XIFIN iNet delivers the right capabilities to the right place, at the right time.

--

Composite Score

--

CX Score

0

Emotional Footprint

11%

Likeliness to Recommend

2

Reviews

BookingTimes

BookingTimes Health Clinics

BookingTimes is a complete platform for your business including scheduling, online bookings, invoicing and payments, reminders, marketing, emails and more, all built in a mobile-friendly website that maximizes your SEO.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

e-MDs, Inc.

eMDs

eMDs provides health solutions for patients and health practices offering integrated electronic health records (EHR), practice management software, revenue cycle management solutions, and credentialing services for physicians, practices and enterprises.

--

Composite Score

--

CX Score

-54

Emotional Footprint

22%

Likeliness to Recommend

1

Reviews

MPN Software Systems

Eclipse Practice Management Software

ECLIPSE allows you to simultaneously edit multiple patients, appointments, and services and as interruptions occur, you simply retrieve appropriate windows or patient folders to handle them.

--

Composite Score

--

CX Score

+83

Emotional Footprint

78%

Likeliness to Recommend

3

Reviews

SimplePractice, LLC

SimplePractice Practice Management

SimplePractice is a cloud-based, award-winning practice management solution that provides the tools for health and wellness professionals to run their practice more efficiently. Key features include secure messaging, custom paperless intake forms and progress notes, electronic claim filing, superbills, a beautiful client portal for clients to book appointments, access to the template library, free appointment reminders (SMS text, voicemail, or email), billing & invoicing, etc.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Chriscom

HealthQuest 3.0

HQ3 is an innovative web-based application, designed to help you and your team manage and market multiple health services.

--

Composite Score

--

CX Score

+73

Emotional Footprint

56%

Likeliness to Recommend

1

Reviews

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