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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Dynatrace
8.9 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Application Performance & Observability-Enterprise category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

3% Negative
3% Neutral
94% Positive

Pros

  • Transparent
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Transaction Request Performance

87

Real User Monitoring

87

Code Performance Monitoring

86

Dependency Tracking

86

Application Metric Reporting

85

Error Reporting

85

Application Request Tracing

85

Enterprise Cloud Platform Support

85

Synthetic Monitoring (RUM)

85

Cloud/On-Prem/Hybrid Deployment

85

Automated Diagnostics

84

Vendor Capability Ratings

Average 82

Breadth of Features

86

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Vendor Support

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Ease of Customization

80

Usability and Intuitiveness

80

Availability and Quality of Training

80

Ease of Data Integration

78

Dynatrace Reviews

Tushar P.

  • Role: Consultant
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2024

Dynatrace: Ultimate Application Monitoring

Likeliness to Recommend

8 /10

What differentiates Dynatrace from other similar products?

Simple to use UI and simplified installation across multiple platform.

What is your favorite aspect of this product?

Quick onboarding of any platform using Dynatrace's solid integration capabilities

What do you dislike most about this product?

Nothing specific

What recommendations would you give to someone considering this product?

Just go for it, best tools for APM

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Inspires Innovation

peter a.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Leaves to expectations

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

The interface is easy to use

What is your favorite aspect of this product?

I love the prompt notification it delivers when there is an application degradation

What do you dislike most about this product?

Not sure yet

What recommendations would you give to someone considering this product?

Explore the features and be sure it meets your requirements.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Samuel Z.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One of the most robust APM solutions on the market

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

It has been an amazing experience! Just jump. There is no need to think about it. They stand behind their product to ensure that you get the most out of it and that the tool delivers exactly what they say.

What is your favorite aspect of this product?

I love it, the ability to build automation into the system, the dedicated support staff, and the expertise that comes close to the sales pitch are the three things I value most.

What do you dislike most about this product?

Limited platform-based engagement tracking outside of D1P, lack of ownership of university space for enablement, and some confusing features are issues with extensions.

What recommendations would you give to someone considering this product?

I am very impressed by the technical help and chat. Turning an argument into a fully supported case is where things get complicated. It could still use some improvement in this area. I was hoping this would be a lot easier.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Transparent

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