What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDynamics 365 Customer Insights Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Dynamics 365 Customer Insights.
85 Likeliness to Recommend
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Client Friendly Policies
- Acts with Integrity
- Transparent
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Operations Management
Advanced Campaign Management
Marketing Analytics
Email Marketing Automation
Marketing Workflow Management
Community Marketing Management
Marketing Asset Management
Advanced Data Segmentation
Multi Channel Integration
Mobile Marketing Management
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Vendor Support
Also Featured in...
Dynamics 365 Customer Insights Reviews
Sophia J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2020
Marketing Automation with Microsoft
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The differences are very noticeable, I consider Microsoft Marketing as an option for small, medium and large companies, compared to hubspot is not much are expensive platforms that provide the best for an effective marketing automation process, from managing customers, bring new prospects, manage advertising campaigns within the cloud and social networks.
What is your favorite aspect of this product?
I like to make advertising campaigns quickly, with the configurable templates of this program I can create fabulous campaigns that I then send massively through the networks and by email, which I can manage within my dashboard in a quite advanced way.
What do you dislike most about this product?
I like everything about this program, the only thing is that to begin with it is too expensive, it should lower its acquisition fees so that customers can test its benefits more easily, although everything bad is overshadowed by its features and programs that make it undoubtedly good.
What recommendations would you give to someone considering this product?
you can adapt the marketing according to your business priorities, you can create and identify what kind of benefits you want from this program and adapt it to your work needs, make mass emails and have a list of customers that will always be available for work done.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Helen B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2020
Management tool for professional marketing
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Microsoft for Marketing has very exclusive tools for its own channels, which can be integrated to all its other Microsoft products, very appropriate for small and medium enterprises, compared to Salesforce which has more benefits, is larger and has greater capacity with cloud implementation, and other integrations.
What is your favorite aspect of this product?
It is easy to use, I like your work board, is organized by marketing campaign, with established schedules and organization of business meetings, events, surveys, activities, creation of Lead, LinkedIn and email campaigns, for my company has been very useful.
What do you dislike most about this product?
The fact that it cannot be managed as a CRM, direct relationship with the client is indispensable for my work since it is important for the marketing area, it lacks some tools that would make it improve the aspect of the promotion.
What recommendations would you give to someone considering this product?
It is recommended for small and medium enterprises, is a platform quite versatile and easy to use, very good learning bridge adaptable to all Windows operating systems, and with a dashboard easy to understand and manage, managing marketing campaigns is highly evolving with Microsoft for Marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing