What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
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Get AssistanceDynamics 365 Customer Insights Ratings
Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
100 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboard
Collaboration
Visual Pipeline Monitoring
Data Ingestion and Interoperability
Intelligent Alerts and Notifications
Scenario Analysis
Pipeline Planning
Predictive Sales Forecasting
Artificial Intelligence-Based Insights
Territory Analytics and Management
Predictive Time-Series Reporting & Analytics
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Breadth of Features
Business Value Created
Vendor Support
Ease of IT Administration
Availability and Quality of Training
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Dynamics 365 Customer Insights Reviews
sashi k.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Fantastic and dynamic to the demands
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Features and multiple options to enhance from reporting and status perspective
What is your favorite aspect of this product?
Navigation and enhancement features tobdevelop as per demand
What do you dislike most about this product?
None as the product is user friendly
What recommendations would you give to someone considering this product?
For analytics and reporting purposes this one is accurate
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ashutosh N G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Very good integrated product for data analytics
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It offers good integration with existing CRMs and good analytics capabilities
What is your favorite aspect of this product?
It is easy to use and team can use it without much training
What do you dislike most about this product?
Data visualization of tool can be improved further
What recommendations would you give to someone considering this product?
If looking for easy to use tool
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Enables Productivity
Aurpa F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Innovative, Enchanting Marketing/Sales Solution.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Dynamics 365 Customer Insights work like a business; it creates charts for management. It provides precise data for thorough analysis, and filters help find the data you need. The best part is the Office 360 and SharePoint integration. With it, we get a complete picture of our clients. Account identification and sales are both aided by this feature’s use. It’s vital to know how to use the software. In the absence of instruction, Dynamics 365 Customer Insights may be a challenge to succeed. But we enjoyed tracking KPIs and did a good job. It allows us to expect their needs and improve future interactions.
What is your favorite aspect of this product?
Microsoft Dynamics 365 Customer Insights collects data from multiple sources and turns it into actionable insights. Customer service is outstanding. This was something I’d never seen before from any other ERP/CRM team, and it was awe-inspiring. Mobile phones, computers, and web browsers are all acceptable methods of accessing it. It becomes more straightforward and more effective. Many CRM, including service, can use several same tools. Field Service now has better scheduling capabilities. It’s ideal for managing sales and marketing. It also allows us to better track lead management and create a customer relations program.
What do you dislike most about this product?
Microsoft Dynamics 365 Customer Insights requires a significant time and financial investment. Creating customer profiles is a time-consuming process. It can be challenging to determine the specifics, especially when conducting a more in-depth analysis. The situation, however, is getting better.
What recommendations would you give to someone considering this product?
Microsoft Dynamics 365 Customer Insights, an excellent tool anyone can use to ensure it works for them, is impressive. It doesn't have many data sources it can support out of the box, which is disappointing. Yet, it is worth getting some training to utilize the software entirely. Microsoft also offers a demo version of the software, which you can access.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy