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Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score

7.9 /10

CX Score

8.3 /10

36 Reviews Write a Review

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What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details

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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Customer Intelligence category

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Product Impact

Latest Award, 2026

5 Top Rated Capabilities

4 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

2% Negative

1% Neutral

97% Positive

Pros

Respectful
Security Protects
Helps Innovate
Reliable

Feature Ratings

Average 80

Predictive Analytics

Audience Demographics

Real Time Workflow Automation

Anomaly Detection

Audience Segmentation

Data Visualization

API Framework

Metadata Management

Customer Journey Modelling

Conversion Analysis

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Also Featured in...

Customer Data Platform

Score 8.3

View Dynamics 365 Customer Insights in this category (opens in a new tab)

Marketing Platforms - Enterprise

Score 8.1

View Dynamics 365 Customer Insights in this category (opens in a new tab)

Sales Analytics

Score 7.4

View Dynamics 365 Customer Insights in this category (opens in a new tab)

Dynamics 365 Customer Insights Reviews

Mark M.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Helps my business succeed-I'm very happy.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Essentially, it differs in the sheer breadth of components that it offers to the user. For a product this all-encompassing and useful, you'd almost expect it to be difficult to get used to and make regular use of. Thankfully, that is not the case at all.

What is your favorite aspect of this product?

All things considered, I like the fact that Microsoft has designed it to be so user friendly.

What do you dislike most about this product?

There's nothing that I honestly dislike about this product, apart from maybe the fact that it offers some elements that are a complete waste or are not being used to their full potential in a small business like mine. All in all, however, that's not a big deal.

What recommendations would you give to someone considering this product?

I would advise anyone considering this product to seriously consider it, if it seems to meet their needs. It's definitely worth the cost. I would also advise a potential buyer to truly read up on everything that the product has to offer, to ensure that if they do elect to go with the product they are ultimately using it to its full potential.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rose C.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

The best CRMs tool out there

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

UI is very plain and clear, consistent experience across all entities

What is your favorite aspect of this product?

Full integration with Outlook for emails and calendar.

What do you dislike most about this product?

Hard to manage users and permissions due to the many customizations available.

What recommendations would you give to someone considering this product?

I think that whether you are a start-up, small business, or large business, this software will work for you if you customize it to your specific needs. It is easy to use, and training is a breeze.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

JUAN CARLOS R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

the characteristics are as expected

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

By the support that MICROSOFT gives, it guarantees that it will work

What is your favorite aspect of this product?

sample data and predictability

What do you dislike most about this product?

I really don't know, it may be the commitment that must exist with the supplier company

What recommendations would you give to someone considering this product?

check your organization first, on budget and see through testing, if software is needed

Pros

Helps Innovate
Continually Improving Product
Reliable
Saves Time

Dynamics 365 Customer Insights

What is Dynamics 365 Customer Insights?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Customer Insights Ratings

84 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dynamics 365 Customer Insights?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Data Platform

Marketing Platforms - Enterprise

Sales Analytics

Dynamics 365 Customer Insights Reviews

Mark M.

Helps my business succeed-I'm very happy.

Likeliness to Recommend

Pros

Rose C.

The best CRMs tool out there

Likeliness to Recommend

Pros

JUAN CARLOS R.

the characteristics are as expected

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Predictive Analytics

Audience Demographics

Real Time Workflow Automation

Anomaly Detection

Audience Segmentation

Data Visualization

API Framework

Metadata Management

Customer Journey Modelling

Conversion Analysis

Cross Channel Attribution Analysis

Vendor Capability Ratings

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Availability and Quality of Training