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Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.9 /10

CX Score

8.2 /10

30 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

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Awards & Recognition

Dynamics 365 Business Central won the following awards in the Discrete Manufacturing ERP category

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5 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

5 Top Rated Capabilities

1 Top Rated Features

2024

Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 81

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Production Management

Customer Relationship Management

Supply Chain Management

Procurement Management

BOM Management

Workforce Management

Engineering Data Management

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Midmarket

Score 8.2

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Saikumar P.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Excellent UI and one stop shop for all your querie

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

The dashboard and the UI, framework. Ease of access and the credibility. The ERP covers most of all the modules which are useful for an organisation like finance, HR, payroll and SCM and all these modules are perfect for the organisation to cope up with the trend.

What is your favorite aspect of this product?

The user interface is very easy that the end users can easily understand after giving a small introduction about the product this is what that makes differentiated from other tools available in the market

What do you dislike most about this product?

The response time from the Microsoft and the updates being tricky and some more modules needs to be added to make it a better ERP in the market

What recommendations would you give to someone considering this product?

Price ease of access

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Nikita J.

Role: Consultant
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to Use, Configure and Implement!

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Business Central is pretty easy to use and implement with Microsoft Learn providing a plethora of content for self learning,

What is your favorite aspect of this product?

Easy Integrations. Business Central is so easy to integrate with any third party tools with the use of APIs and built in extensions that it almost seems like anything is possible in BC.

What do you dislike most about this product?

Banking and reconciliation features could've been a little better.

What recommendations would you give to someone considering this product?

Go for it if you want to standardize Business Processes for SMEs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Tarun M.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Streamlined Efficiency and Innovative Solutions

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central stands out for its seamless integration with other Microsoft tools, offering a cohesive ecosystem that enhances overall efficiency. The user-friendly interface makes navigation a breeze, even for those less tech-savvy. The platform's scalability is impressive, adapting seamlessly to the evolving needs of our business. Unlike some competitors, the continuous updates and improvements reflect a commitment to staying ahead in the tech game. Overall, it's the combination of user-friendliness, integration capabilities, scalability, and ongoing improvements that truly sets Dynamics 365 Business Central apart

What is your favorite aspect of this product?

One of the standout features for me is the sheer adaptability of Dynamics 365 Business Central. It seamlessly molds itself to our unique business processes, offering a level of flexibility that's hard to come by. The intuitive interface is another game-changer; it doesn't feel like you need a tech degree to navigate through it. And let's talk about the real-time insights – having that kind of data at your fingertips is a game-changer for decision-making. It's these aspects, the adaptability, user-friendly interface, and powerful insights, that make Dynamics 365 Business Central a top pick for me

What do you dislike most about this product?

The only thing that I dislike is its occasional glitches that appear in the system updates. While they don't happen too often, when they do, it disrupts the flow a bit. Also, the pricing structure can be a bit tricky to navigate, especially for smaller businesses on a tighter budget. But, on the whole, considering the benefits, these are more like minor inconveniences rather than deal-breakers

What recommendations would you give to someone considering this product?

For anyone eyeing Dynamics 365 Business Central, my advice would be to invest some time upfront in fully understanding your business needs and the specific functionalities you require. The platform is feature-rich, and tailoring it to your needs can make a world of difference. Also, don't shy away from leveraging the support resources – Microsoft's support has been quite responsive in my experience. Lastly, stay updated on the latest features and updates; they often bring valuable enhancements. It's all about aligning the power of Dynamics 365 Business Central with your unique business requirements.

Pros

Continually Improving Product
Reliable
Efficient Service
Effective Service

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Business Central Ratings

86 Likeliness to Recommend

1 Since last award

99 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Quality Management Includes quality planning, quality control, inspection programming, and quality assurance.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Production Management Includes production tracking, production planning, and production visibility.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

BOM Management Ability to effectively manage Bill of Materials

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Engineering Data Management Administer data related to engineering applications

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Midmarket

Dynamics 365 Business Central Reviews

Saikumar P.

Excellent UI and one stop shop for all your querie

Likeliness to Recommend

Pros

Nikita J.

Easy to Use, Configure and Implement!

Likeliness to Recommend

Pros

Tarun M.

Streamlined Efficiency and Innovative Solutions

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Production Management

Customer Relationship Management

Supply Chain Management

Procurement Management

BOM Management

Workforce Management

Engineering Data Management

Vendor Capability Ratings

Ease of Customization

Business Value Created

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement