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Kaseya

Datto RMM

Composite Score

7.7 /10

CX Score

7.8 /10

39 Reviews Write a Review

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What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details

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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

3 Top Rated Capabilities

3 Top Rated Features

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

Product Impact

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

7% Negative

18% Neutral

75% Positive

Pros

Performance Enhancing
Respectful
Transparent
Enables Productivity

Feature Ratings

Average 81

Patch Management

Real User Monitoring

Process Automation

Remote NOC, SOC, Helpdesk Integration

Discovery

Anti Malware Signature Detection

Network Management

Endpoint Backup

Support for IoT Devices

Remote Control

Ransomware Recovery and Removal

Vendor Capability Ratings

Average 80

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Datto RMM Reviews

Andy P.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use service with transparent pricing. A+

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

Pricing is transparent, it's a Canadian company, and easy to implement and use.

What is your favorite aspect of this product?

Management reports created automatically, make it simple to share the value of the service to my client base.

What do you dislike most about this product?

Nothing to report at thi stime.

What recommendations would you give to someone considering this product?

It's a valuable product; I have no issues using it or recommending it for use.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Joanna M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Datto - Great product for backup management

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

The ease of management to look after multiple companies at once, the platform is easy to integrate and manage. The training certification assists in ensuring all engineers are skilled to use the product.

What is your favorite aspect of this product?

The overall management of multiple clients/ endpoints

What do you dislike most about this product?

The immediate DR is slightly limiting in memory, not too bad as the process would be to export an image and restore the end system however it would good if they had a higher memory availability on the on cloud DR

What recommendations would you give to someone considering this product?

It is a good management tool and easy to implement, you can do all the config and ship out end units with instructions to plug into the network, configuration can be completed remotely

Pros

Enables Productivity
Acts with Integrity
Client's Interest First
Generous Negotitation

Role: Vendor Management
Industry: Education
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Easy to use but a bit pricey

Likeliness to Recommend

7 /10

Pros

Caring
Helps Innovate
Trustworthy
Efficient Service

Datto RMM

What is Datto RMM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Datto RMM Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Datto RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Datto RMM Reviews

Andy P.

Easy to use service with transparent pricing. A+

Likeliness to Recommend

Pros

Joanna M.

Datto - Great product for backup management

Likeliness to Recommend

Pros

Easy to use but a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

Patch Management

Real User Monitoring

Process Automation

Remote NOC, SOC, Helpdesk Integration

Discovery

Anti Malware Signature Detection

Network Management

Endpoint Backup

Support for IoT Devices

Remote Control

Ransomware Recovery and Removal

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement