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Constant Contact Logo
Constant Contact, Inc.

Constant Contact

8.1 /10
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In Partnership With SelectHub

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Constant Contact
8.1 /10

What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

91 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

5% Negative
12% Neutral
83% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Collaboration

91

Marketing Management

90

Analytics and Reporting

89

Activity and Workflow Management

88

Telephony and Call Center Management

86

Mobile

86

Customer Service Management

85

Account and Contact Management

85

Sales Management

84

Lead Management

83

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 88

Ease of Data Integration

92

Ease of Implementation

92

Ease of IT Administration

90

Availability and Quality of Training

90

Business Value Created

89

Usability and Intuitiveness

89

Quality of Features

86

Vendor Support

85

Ease of Customization

85

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Constant Contact Reviews

Cristiana Elena S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Great product if you need a cheap alternative.

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It is easy to use, the features are proeminently displayed, the sales management function works great, it is easy to integrate with other system via APIs, cheap compared with the other existing CRM tools on the market, the marketing automation function is very intuitive.

What is your favorite aspect of this product?

The fact that it has everything a CRM should but at the fraction of the cost.

What do you dislike most about this product?

The reporting dashbord is not very customizable and the social media planner doesn't allow video scheduling. ALso, the emails are very difficult to build in such a way that they are displaying ok with the most of email providers; the email building functionality os really not their forte point.

What recommendations would you give to someone considering this product?

If you need to have access to bespoke raports and be able to also schedule social media content, have a reserach into it as it might give you some hard times. Other than this, it is a very good product, it works as it shoulds, a bit slow but it does what it is built to do.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Charges for Enhancements

Mark M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Budget option for CRM/Automation

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Our decision was made on a cost/features/benefits case. While there are more advanced platforms available SharpSpring offered the functionality we needed at a competitive cost.

What is your favorite aspect of this product?

Ease of use, it's a pretty intuitive platform.

What do you dislike most about this product?

The mobile application isn't the best. It can also run a little slow at times.

What recommendations would you give to someone considering this product?

Highly recommend the platform if you are working to a budget.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Commodity Features

Amie W.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

An affordable and functional platform.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Having access to a variety of tools on the platform, which makes it much easier to detect and collect prospect information and is therefore very beneficial for sales optimization, was what I most liked about utilizing sharp spring. For marketing automation, email marketing, and social media marketing, we have installed SharpSpring for our clients and are currently using it ourselves.

What is your favorite aspect of this product?

I value the ability to hide and rearrange extra dashboard components. The company team will be able to handle and work with the customer database, all phases of advertising, email marketing, customer tracking, contact pages, and marketing job automation, among other things, more successfully. When you first use a platform with that many capabilities, it can be intimidating, but you soon learn why each one is there.

What do you dislike most about this product?

Sharpspring releases new features at a very rapid rate to keep up and compete with other platforms, which is an advantage; nevertheless, the new features frequently require updates. For instance, Video Calling was excellent when the epidemic started, but it might not have been as well-known as its rivals for video conferences.

What recommendations would you give to someone considering this product?

For clients that wish to produce lots of leads and turn them into customers, SharpSpring is excellent. This is recommended if you're looking for a comprehensive solution for marketing automation, social media, email marketing, Google Ads, and CRM. This is not the most excellent option if all you want is email marketing without anything more.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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