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ConnectWise

ConnectWise PSA

7.4 /10

51 Reviews Write a Review

Claim Software

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details

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ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

83 Likeliness to Recommend

1
Since last award

87 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative

9% Neutral

87% Positive

Pros

Reliable
Respectful
Efficient Service
Fair

Cons

Slower Product Innovation
Leverages Incumbent Status
Under Delivered

Feature Ratings

Average 75

Security

Task Management and Workflow

Resource Management

Auditability

Project Management

Team Collaboration

Expense Detail Tracking

Time Management

Knowledgebase

Reporting

Process Automation

Vendor Capability Ratings

Average 73

Ease of IT Administration

Breadth of Features

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

ConnectWise PSA Reviews

James M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Good interface, stock system needs improvement

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

One stop shop for everything

What is your favorite aspect of this product?

Service board

What do you dislike most about this product?

Inventory management

What recommendations would you give to someone considering this product?

get it it does everything

Pros

Performance Enhancing
Unique Features
Effective Service
Caring

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Complex, dated, terrible service, disappointing

Likeliness to Recommend

3 /10

What differentiates ConnectWise PSA from other similar products?

Connectwise manage is built for MSPs with a heavy focus on billing time and products.

What is your favorite aspect of this product?

My favourite aspect is the new client portal which is modern, customisable and easy to configure. It also allows SSO integration with Microsoft and Google so clients can easily sign in

What do you dislike most about this product?

The customer support is extremely poor. Account managers constantly change, the account management structure is confusing with multiple different contacts, technical support team are not knowledgeable. Initial deployment support was group based, we were left to fend for ourselves after deployment and set up to fail.

What recommendations would you give to someone considering this product?

If you decide to use Connectwise, ensure you invest heavily in professional services to get it set up correctly and efficiently or it will cost you more in the long run.

Pros

Reliable
Security Protects

Cons

Slower Product Innovation
Less Effective Service
Less Respectful

Narender V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Great IT and Automation Solution for Service

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

The software is incredible and has proven to be an excellent ally for the operation and control of the activities; the workflow has been very influential in having good productivity. The support is extraordinary to achieve confidence in the self-management processes of the software.

What is your favorite aspect of this product?

Since its launch, it is the most important because colleagues feel more comfortable with it and can evaluate projects more efficiently and concisely. There are many aspects to the program, and we like it because it can make us brilliant partners who can help create very fluid and exciting support in the industry. ConnectWise Manage can help you improve the efficiency of your work.

What do you dislike most about this product?

The reporting is not user friendly, even basic reports require a lot of scripting.

What recommendations would you give to someone considering this product?

The use of ConnectWise Manage in my organization has been consistent of an optimal management of our data and the organized management of our systems and production processes, it is an incredible tool that has allowed us to centralize all the information of our business in the same environment. It has a very attractive interface, it integrates with third party tools without any complications and its customer service and support is first class.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

ConnectWise PSA

What is ConnectWise PSA?

Company Details

Need Assistance?

ConnectWise PSA Ratings

83 Likeliness to Recommend

1 Since last award

87 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love ConnectWise PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Task Management and Workflow Supports triggers and events for process automation.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Auditability All changes to contracts are fully audit-trailed to improve controls

Project Management Plan all resources needed to execute projects

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Reporting Straightforward data storage with ability to create any reports easily.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ConnectWise PSA Reviews

James M.

Good interface, stock system needs improvement

Likeliness to Recommend

Pros

Cons

Matthew D.

Complex, dated, terrible service, disappointing

Likeliness to Recommend

Pros

Cons

Narender V.

Great IT and Automation Solution for Service

Likeliness to Recommend

Pros

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Feature Ratings

Security

Task Management and Workflow

Resource Management

Auditability

Project Management

Team Collaboration

Expense Detail Tracking

Time Management

Knowledgebase

Reporting

Process Automation

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support