What is ConnectWise Control?
ConnectWise Control offers Remote Desktop Support to deliver direct and fast service to customers. It allows you to manage desktops, mobile devices, and more on demand with ConnectWise Control Support anywhere and anytime from any device.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Control?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Real User Monitoring
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Discovery
Intelligence Reports
Audit Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Vendor Support
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
ConnectWise Control Reviews
Alex J.
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Great product for a new or growing ITcompany
Likeliness to Recommend
What differentiates ConnectWise Control from other similar products?
The ease of use from connectwise is just so much better.
What is your favorite aspect of this product?
Implementing this product on end users computer makes life so much easier for any IT department.
What do you dislike most about this product?
Cost is pretty high
What recommendations would you give to someone considering this product?
If you have the capital to invest in Connectwise i highly suggest it.
Pros
- Unique Features
- Efficient Service
- Saves Time
- Fair
Jeremiah S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Excellened remote assist tool for employee support
Likeliness to Recommend
What differentiates ConnectWise Control from other similar products?
Ease of use
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
I do not have any at this time
What recommendations would you give to someone considering this product?
Know full functionality versus expectations of use cases as in all vendor evals
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Joe W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jul 2023
Fast and doesn't disappoint
Likeliness to Recommend
What differentiates ConnectWise Control from other similar products?
They offer a wide array of products which integrate well with each other
What is your favorite aspect of this product?
It's very quick to connect to a machine
What do you dislike most about this product?
The ability to call scripts when connected to a machine
What recommendations would you give to someone considering this product?
It's a great product which works well
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity