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Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.3 /10

222 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

9 Top Rated Features

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Fair

Feature Ratings

Average 87

Collaboration

Document Management

Workflow Management

Planning and Scheduling

Resource Management

Time & Expense Tracking

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.9

View Confluence in this category (opens in a new tab)

Confluence Reviews

Mario R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Good Product, can contain ocean of documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Amount of documentation that can be stored on it

What is your favorite aspect of this product?

Part of Suite atlassian

What do you dislike most about this product?

UI can be bettered, sometimes becomes very hard to navigate

What recommendations would you give to someone considering this product?

Most helpful when used with other Atlassian products

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

Camila J.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Atlassian Apps - Solutions in Your Hands

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is mostly used for documentation. Several divisions rely on it as their primary source of documentation. As I know, it is utilized by Engineers, IT, Management Consulting, Sales, and other departments. It has a nice user interface for training and security systems, also widgets (plug-ins) if extra features are necessary.

What is your favorite aspect of this product?

The interface is simple and intuitive, and the design is adaptive. The software is always being improved, as seen by new dashboard, searching, working practices, and workflows capabilities. A large variety of connection packages are available to augment base capabilities

What do you dislike most about this product?

Customers have reported, like with other Atlassian services, that portions of Confluence are tough to understand straight away. Confluence isn't really a free program, however it does provide free week-long tryout.

What recommendations would you give to someone considering this product?

JIRA is an excellent tool for organizing needs, tasks, test or acceptance processes. Confluence's website is ideal for small to big enterprises looking for reliable data exchange solutions.

Pros

Reliable
Performance Enhancing
Trustworthy
Caring

Lisa J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Confluence, excellent team collaboration software.

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Using confluence has made assigning tasks easier. We have setup a dedicated team as they already know what to do and the deadline is also known to them. This enables them to be much productive and efficient and do their work in a systematic way.

What is your favorite aspect of this product?

It’s an affordable app with amazing features. Fits in all type of organizations making as they have a smooth workflow which helps the company flourish.

What do you dislike most about this product?

If someone else is making changes your own mail will be filled with updates. This overloads the phone with notifications which is very annoying and the users might unsubscribe from mail.

What recommendations would you give to someone considering this product?

I would suggest them to enhance some of their features like setting their notifications or else the app is all good and ready to use.

Pros

Trustworthy
Inspires Innovation
Respectful
Security Protects

Cons

Vendor's Interest First
Slower Product Innovation
Wastes Time

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Confluence Ratings

89 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Budget Management Includes financial planning, cost management, and payroll budgeting.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Knowledge Management

Confluence Reviews

Mario R.

Good Product, can contain ocean of documentation

Likeliness to Recommend

Pros

Camila J.

Atlassian Apps - Solutions in Your Hands

Likeliness to Recommend

Pros

Lisa J.

Confluence, excellent team collaboration software.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Document Management

Workflow Management

Planning and Scheduling

Resource Management

Time & Expense Tracking

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support