Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Atlassian

Confluence

Composite Score

9.2 /10

CX Score

9.5 /10

121 Reviews Write a Review

Claim Software

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Confluence won the following awards in the Task Management category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

14 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Continually Improving Product
Effective Service
Fair

Feature Ratings

Average 88

Task Assignment

Add Notes

List Tasks

Task Status

Due Dates

Task Categorization

Calendar View

Notifications

Task Prioritization

Shared Task List

Add Attachments

Vendor Capability Ratings

Average 87

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.9

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Role: Vendor Management
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2021

A must have collaboration tool

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Transparent
Helps Innovate
Continually Improving Product

Gina C.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Confluence promotes workplace autonomy

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

The template feature for creation of a "page" is really good. Default templates are excellent.

What is your favorite aspect of this product?

The ability to share and for our remote team to collaborate on it is easy to learn and use.

What do you dislike most about this product?

It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces.

What recommendations would you give to someone considering this product?

Documenting meeting notes and action items to take away from the meeting. Assigning who is accountable to each action item and sharing those meeting notes with the team is very easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Stephan K.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

excellent product, very complete set of features

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

marketleader in this category

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

nothing at all

What recommendations would you give to someone considering this product?

definitely try it out

Pros

Performance Enhancing
Enables Productivity
Saves Time
Helps Innovate

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Confluence Ratings

92 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Add Notes Ability to add free form notes to tasks

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Due Dates Ability to track due dates of tasks

Task Categorization Ability to categorize tasks

Calendar View See tasks by due date in calendar view or Gantt view

Notifications Tool alerts business of an application generated event.

Task Prioritization Ability to assign a priority to tasks.

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Add Attachments Ability to add attachments for tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Knowledge Management

Document Management

Confluence Reviews

A must have collaboration tool

Likeliness to Recommend

Pros

Gina C.

Confluence promotes workplace autonomy

Likeliness to Recommend

Pros

Stephan K.

excellent product, very complete set of features

Likeliness to Recommend

Pros

Most Popular Confluence Comparisons

Jira

Asana

Trello

monday.com

Wrike

Microsoft Project

Feature Ratings

Task Assignment

Add Notes

List Tasks

Task Status

Due Dates

Task Categorization

Calendar View

Notifications

Task Prioritization

Shared Task List

Add Attachments

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support