Forsta
7.8 / 10

What is Forsta?

Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.

Company Details


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Awards & Recognition

Forsta won the following awards in the Voice of the Customer category

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Forsta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Forsta.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

69 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forsta?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Feature Ratings

Average 79

Multi-Channel Data Collection

84

Questionnaire Design/Survey Builder

83

Dashboards, Analytics and Reporting

78

API Framework

78

Sentiment Analytics

74

Data Visualization

72

Text Analytics

72

Alerts

68

Vendor Capability Ratings

Average 76

Availability and Quality of Training

100

Breadth of Features

96

Business Value Created

96

Ease of Data Integration

96

Ease of Customization

95

Ease of IT Administration

95

Quality of Features

92

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

90

Ease of Implementation

86

Vendor Support

86

Forsta Reviews

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

one of the great survey programming tool

Likeliness to Recommend

9 / 10

Pros

  • Inspires Innovation
  • Acts with Integrity
  • Generous Negotitation
  • Helps Innovate

Cons

  • Vendor Friendly Policies

Brian A.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Strong Product with Great Support

Likeliness to Recommend

10 / 10

What differentiates Forsta from other similar products?

Forsta has an excellent internal support team and group that works with you from implementation and beyond. There is no handoff to someone else, so everyone is aware of what's been happening for the life of the project. Forsta has unique features, such as open ends that can be programmed to prompt off keywords for better data.

What is your favorite aspect of this product?

It's incredibly easy to use once you've learned it. It's a powerful tool, and is industry leading with it's capabilities.

What do you dislike most about this product?

I wish they continued updating the older professional authoring tool. While I understand while they've moved to a more sleek UI, there are certain features that were just better in the old tool.

What recommendations would you give to someone considering this product?

They are trustworthy and don't overpromise. While they might not come in as as the lowest bid, they will be one of the lower cost vendors over the lifespan of the contract. They do not nickel and dime you the way other companies do.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adnan H.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Forsta is exactly what you need and more!

Likeliness to Recommend

9 / 10

What differentiates Forsta from other similar products?

The ease of use, the simplicity of the product is wonderful. Advanced analytics and flexible survey designing capacity is only the beginning. It has great integration capability and ensures security and compliance.

What is your favorite aspect of this product?

The major notable aspect is the comprehensive analytics features.

What do you dislike most about this product?

The pricing structure can be a little more flexible based on the org revenue the customizations can be explored further.

What recommendations would you give to someone considering this product?

Same as last, please add more customizations to the tool. Make advanced features available for all tier account holders as well.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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