What is Concur Travel?
Simplify travel management and let employees book business travel on their own, at the best rates, and within spending policies. SAP Concur solutions offer you a way to manage your travel program while capturing all the correct data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
4
Since last award
85 Plan to Renew
6
Since last award
75 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Concur Travel?
Pros
- Respectful
- Reliable
- Efficient Service
- Enables Productivity
Cons
- Leverages Incumbent Status
- Less Inspiring
- Inhibits Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Risk Management
Bank/Credit Card Integration
Policy Configuration/Implementation
Self-Service
Sustainability Reports
Notifications/Alerts/Updates
AI Driven Personalization
Mobile
Travel and Accommodation Booking
Expense Management
Itinerary Management
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Vendor Support
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Concur Travel Reviews
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Nice travel itinerary email summaries, good mobile
Likeliness to Recommend
Pros
- Security Protects
- Reliable
- Efficient Service
- Effective Service
Cons
- Inhibits Innovation
- Less Inspiring
- Less Performance Enhancing
Rebecca Q.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Jun 2022
Concur doesn't easily integrate
Likeliness to Recommend
What differentiates Concur Travel from other similar products?
It's one of the largest known brands on the market.
What is your favorite aspect of this product?
I like that it has a mobile app.
What do you dislike most about this product?
I dislike the integration with AMEX.
What recommendations would you give to someone considering this product?
Make sure there's a clear understanding of the full capabilities and integrations you need. We thought we would be able to easily integrate this with AMEX, but it's more cumbersome in my opinion.
Pros
- Caring
- Saves Time
- Respectful
- Effective Service
Cons
- Leverages Incumbent Status
- Inhibits Innovation
- Slower Product Innovation
JOSHUA F.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Great for Expense Reports.
Likeliness to Recommend
What differentiates Concur Travel from other similar products?
I haven’t used a similar product to compare it to.
What is your favorite aspect of this product?
Great for making expense reports.
What do you dislike most about this product?
It could be a little more user friendly.
What recommendations would you give to someone considering this product?
More user friendly.
Pros
- Unique Features
- Generous Negotitation
- Transparent
- Friendly Negotiation