What is CloudTalk?
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
7
Since last award
94 Plan to Renew
19
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CloudTalk?
Pros
- Respectful
- Trustworthy
- Efficient Service
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Workforce Management
Call Recording
Knowledge Management
Ticket Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Multi Channel Queue Management
Multi Channel Intake Integration
Skills Based Routing
Screen Prompts
Contact Center Analytics
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
CloudTalk Reviews
Franco V.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2024
Great features and customer experience!
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
It has simple features that solve big problems. Simple to use and to integrate and has the customer first, adapts to your business. Also big plus to the HubSpot integration.
What is your favorite aspect of this product?
Ease of use, price and HubSpot integration for sure!
What do you dislike most about this product?
The first level of tech support, eventhough its fast (chat), is still pretty basic. Once you get put throught to a tech agent, it does change a lot.
What recommendations would you give to someone considering this product?
Try listing must haves, nice to haves and budget, then ask for demos (very important when talking about callers), Try it out under real conditions. Get feedback and ask about flexibility.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Milena T.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Salma A.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
User-friendly and great for Sales teams.
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
User friendly
What is your favorite aspect of this product?
recordings and the text message feature
What do you dislike most about this product?
can't think of anything really
What recommendations would you give to someone considering this product?
good product for sales teams
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing