CL360 Customer Reviews 2023

What is CL360?

CL360 allows you to create KRIs and KPIs and relate these indicators to risks in the register, assets, loss events, and the organization structure (people, process, technology, etc.). The entire risk management process is built with configurable workflows allowing risk leaders to orchestrate all the activities and actions required to capture, mitigate, and assess risks and controls. Automation helps manage task assignments such as contributions and approvals, escalations, and identifying the impact of changes to a control.

Company Details

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Awards & Recognition

CL360 won the following awards in the Business Continuity Management category

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2023 Emotional Footprint Champion

Latest Award, 2023

Product Impact

Latest Award, 2023

CL360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CL360.

88 Likeliness to Recommend

Down 4
Since last award

92 Plan to Renew

Up 2
Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CL360?

0% Negative

21% Neutral

79% Positive

Pros

Efficient Service
Effective Service
Caring
Respectful

Feature Ratings

Average 80

Dependency Mapping

89

Plan Management

89

Role-Based Access

87

Compliance Reporting

87

Vendor Security Compliance

87

Data Encryption

84

GRC Integration

83

Risk Assessment Management

83

Import from IT Management Tools

82

Business Impact Analysis (BIA)

81

Contact List

81

Vendor Capability Ratings

Average 83

Availability and Quality of Training

97

Ease of Customization

97

Ease of IT Administration

97

Ease of Data Integration

96

Ease of Implementation

96

Product Strategy and Rate of Improvement

96

Quality of Features

96

Usability and Intuitiveness

96

Vendor Support

92

Business Value Created

85

Breadth of Features

79

CL360 Reviews

Role: Information Technology
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2023

Good product, Lots of features and modules

Likeliness to Recommend

9 / 10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2023

Flexible and easy to use

Likeliness to Recommend

10 / 10

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Client's Interest First

Role: Industry Specific Role
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2023

Great cust, service, well-suited for BCM

Likeliness to Recommend

9 / 10

Pros

Trustworthy
Efficient Service
Effective Service
Respectful

CL360

CL360

What is CL360?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

CL360 Ratings

88 Likeliness to Recommend

Down 4Since last award

92 Plan to Renew

Up 2Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love CL360?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Risk Assessment Management Facilitate executing and documenting a risk assessment.

Import from IT Management Tools Import application/system information from IT Management Tools such as ITSM, Systems Management, or Network Monitoring tools.

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Contact List Facilitate collecting and maintaining contact lists e.g. via integration with HR systems or Active Directory.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

CL360 Reviews

Good product, Lots of features and modules

Likeliness to Recommend

Pros

Flexible and easy to use

Likeliness to Recommend

Pros

Great cust, service, well-suited for BCM

Likeliness to Recommend

Pros

Down 4
Since last award

Up 2
Since last award

Feature Ratings

Dependency Mapping

Plan Management

Role-Based Access

Compliance Reporting

Vendor Security Compliance

Data Encryption

GRC Integration

Risk Assessment Management

Import from IT Management Tools

Business Impact Analysis (BIA)

Contact List

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support

Business Value Created

Breadth of Features