ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.1 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

81

Bug Detection

79

Refactoring

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Juhil S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Very easy to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

very easy to use, even first-timers will find it easy.

What is your favorite aspect of this product?

it does not share any incorrect or misleading information

What do you dislike most about this product?

As i said earlier, sometimes it crashes when you provide very long context.

What recommendations would you give to someone considering this product?

go and make the task easier to perform

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Tushar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Enhancing productivity and business value

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The correctness of ChatGPT is unmatched. It is highly accurate for code generation, compared to alternatives like Google Gemini and Meta AI. It even works wonderfully with complex applications with large codebase. For creative writing tasks, ChatGPT offers innovative ideas and unique take on the topic given.

What is your favorite aspect of this product?

My favorite feature of ChatGPT is that it keeps track of our previous responses and generates the next response based on the feedbacks given in previous response. This back and forth communication is human like and very personalized. It greatly helps in meeting the exact requirements of the task and generate the most appropriate response. ChatGPT maintains the context of the problem really well throughout the conversation.

What do you dislike most about this product?

The dislike that sometimes ChatGPT creates false positives for coding tasks and research topics. It gives incorrect response with such confidence that it can be often misleading. Thus, it is important to cross verify it's responses instead of blindly following without any fact check.

What recommendations would you give to someone considering this product?

From my personal usage experience, I highly recommend ChatGPT for generating code, creative content writing, generating ideas for business, It can assist in almost anything but I advice to clearly define your use case before using ChatGPT professionally. It will be a very valuable resource if you have clear requirements and instructions to follow. Just note that since ChatGPT doesn't have access to real-time data, it will not perform as expected in specific use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Saddam Hussain A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Efficient and versatile, but room for more real-ti

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself with its advanced conversational capabilities, extensive training data, and ability to generate contextually relevant responses across a wide range of topics.

What is your favorite aspect of this product?

The ability to generate contextually relevant and coherent responses across diverse topics and conversations.

What do you dislike most about this product?

Occasional inaccuracies in responses and limitations in accessing real-time information.

What recommendations would you give to someone considering this product?

Leverage its conversational capabilities for diverse use cases and keep in mind that while it's highly knowledgeable, cross-checking critical information is recommended.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

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