ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Antonio P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Must have for evolving organizations!

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

First mainstream AI to be deployed. Overall amazing product, but with some limits. Competition is catching up

What is your favorite aspect of this product?

Easiness of use, data analysis capabilities, generalism of answers and solutions provided.

What do you dislike most about this product?

Sometimes you can give it bias and it keep answering within those boundaries. Also not good in images, sounds and whatever not text format.

What recommendations would you give to someone considering this product?

Must have to evolve for future challenges and to boost productivity!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Shery T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

The most accurate AI in 🌍 in multiple languages.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

🎭 Creativity and context 🌍 Translation and multilingualism

What is your favorite aspect of this product?

I like its creativity and context; it helps me navigate indeterminate ideas and complex contexts.

What do you dislike most about this product?

Witty,...

What recommendations would you give to someone considering this product?

ChatGPT AI is the most accurate in multiple languages. It's a good option for learning languages; it helps you with translations, sentence construction, and grammar explanations.

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Chiamaka E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Great Ai asisstant software, but can be improved.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is far ahead of most similar products. It makes learning and brainstorming great with its ability to render context-aware conversations. Most similar products cant flext full confidence of this ability.

What is your favorite aspect of this product?

Its hard to say. The product doesn't feel just like a chatbox but a very helpful assistant. Its ability to keep up with context and conversation history captivates me more than others.

What do you dislike most about this product?

ChatGPT gives outdated informations sometimes. This makes me waste time fact-checking imprtant informations and thereby prolonging my work time.

What recommendations would you give to someone considering this product?

I highly recommend. Its a great AI software for brainstorming, writing, quick answers and more. However, always fact-check important informations as it can be inconsistent sometimes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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