ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Vasantha R.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Generative AI for Problem Solving

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Wider set of models Latest updates User Experience and options to export the code and entire content for the particular conversation Options to process data such as csv, excel and other data sources including raw binaries and saves a lot of time in prototyping the solution. Instant plot generation is a saviour for engineers to know the patterns and curate the solution according to the necessities

What is your favorite aspect of this product?

Data processing though wide range of input sources which helps to build scalable solutions Ability to build an PoC with an breakable framework to build working model of indented application

What do you dislike most about this product?

Solutions offered are not great at times and prompting has to be done several times to get the intended output

What recommendations would you give to someone considering this product?

OpenAI is a must go product the value each derives from work harnessing the power of LLMs is humungous, It help you to build scalable solution, prototypes at a faster rate with just prompting

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Rohit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Smart, Helpful, and Easy to Use,

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

ChatGPT apart is its ability to engage in natural, human-like conversations across a wide range of topics. It’s not just about answering questions, but also about understanding context, tone

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how it feels like you’re chatting with a real person. It can understand the context of conversations and adapt to different tones or topics, making it more interactive and engaging

What do you dislike most about this product?

I dislike most about ChatGPT is that sometimes it can miss the mark on more niche or highly detailed topics, especially if the question is very specific or technical

What recommendations would you give to someone considering this product?

I’d recommend giving ChatGPT a try for everyday tasks like brainstorming, quick answers, or even casual conversations. It’s great for getting fast help, but keep in mind it might not always be perfect for highly specialized or real-time information

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Surbhi C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

All kind of problems addressing platform

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

1. Personalized and User-friendly UI platform. We can manage histories, can perform follow-ups based on our requests. 2. Supports in all IOS, Windows, and android. Along with that, the output processing speed is quite good and high. 3. It supports almost all kinds of GPTs and gives a personalized experience of searching for the relevant option that we need that makes life super easy.

What is your favorite aspect of this product?

Ease of doing work in this. Like I just need to tell in extremely short words that please do this and it will understand and provide the ultimate results.

What do you dislike most about this product?

1. Limited images supported for one account at one time. 2. Issue of security due to data breach which is general in all AI nowadays. 3. Image generation output took long time then expected.

What recommendations would you give to someone considering this product?

Good , fast and simple product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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