ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Tuot N.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use. Best AI.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in conversational depth, user customization, integration flexibility, multimodal capabilities, contextual memory, and continuous AI advancements.

What is your favorite aspect of this product?

My favorite aspect is its ability to engage naturally, solve problems creatively, and adapt responses based on user preferences and context.

What do you dislike most about this product?

Its limitations in handling real-time updates and occasional difficulty interpreting nuanced or ambiguous user inputs can be slightly frustrating.

What recommendations would you give to someone considering this product?

ChatGPT is great for answering questions, brainstorming, and learning. It's ideal for creative projects, quick research, or enhancing productivity. Be clear in your requests to get the best results!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ritesh K.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

AI is the future. Don't get behind.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Efficiency and effectiveness

What is your favorite aspect of this product?

Model o1-preview

What do you dislike most about this product?

Speed of response

What recommendations would you give to someone considering this product?

Just try for a day atleast, u will be 3x productive.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Wisdom E.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Very handy product with fantastic features.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Seamless integration of ChatGPT into various workflow.

What is your favorite aspect of this product?

It continuous improvements and updates.

What do you dislike most about this product?

I have no present dislike for the product.

What recommendations would you give to someone considering this product?

It has a very good user-friendly interfaces and it multimodal capabilities.

Pros

  • Effective Service
  • Fair
  • Client's Interest First
  • Generous Negotitation

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