ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Danilo F.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Accelerate your productivity with ChatGPT

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Ease and assertiveness of codes

What is your favorite aspect of this product?

The accuracy with which the tool delivers results

What do you dislike most about this product?

The limitation in the free version could increase the number of responses for those using this version

What recommendations would you give to someone considering this product?

For those who use it a lot, I recommend the paid version, as you can enjoy more features, such as pasting images, voice and other more features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Hariharan S.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Highly versatile and Powerful

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

1. Versatile Use Cases 2. Seamless Integration 3. Accessibility 4. Context Awareness 5. Constant Evolution 6. Multi Model Capabilities

What is your favorite aspect of this product?

One of the most impressive aspects of ChatGPT is its versatility. It adapts to a wide range of tasks, such as answering questions, coding, brainstorming ideas, generating creative content, and even providing personalized assistance. This flexibility, combined with its ability to integrate tools like real-time browsing or code execution, makes it an incredibly powerful assistant for both personal and professional use.

What do you dislike most about this product?

A common drawback of ChatGPT is its occasional lack of precision or accuracy when handling complex or highly specialized queries. While it performs exceptionally well in many contexts, it can sometimes provide outdated, incorrect, or overly generic information, especially if the query goes beyond its training or current tool capabilities.

What recommendations would you give to someone considering this product?

1. Define your use Case 2. Leverage its Customization 3. Integrate Available Tools 4. Be Specific and Clear 5. Use it as a Collaborative Assistant

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Adedayo E.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic functionality but is a bit costly

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Comparing ChatGpt with other products like Claude, Gemini, and Copilot, it has great features for creating code and high-quality content for blogs, websites, and likewise for social media post

What is your favorite aspect of this product?

Its ability to create engaging social media contents

What do you dislike most about this product?

Poor image generative function and too expensive monthly subscription

What recommendations would you give to someone considering this product?

Despite ChatGPT little shortfalls, it is still a great assistance tool that helps in creating quality content for social media posts, drafting emails, writing blog content and, sales page and likewise creating essays or brainstorming ideas.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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