ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Keshav G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic everyday tool

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it's uniqueness to solve any problem that requires text- one doesn't need to google and find.

What is your favorite aspect of this product?

it helps me in content generation, finds solution to all answers, helps me in my assignments. so it is time saving and accurate most of the time. it has been a new revolution in my life, it has easened my life very much.

What do you dislike most about this product?

It's pricing, i don't understand why have they kept pricing here it should be free like google and also image generation features should be there and also the avtar thing it is weird. Also, it is unable to generate very long texts as it has limit. Plus, the thing that disappoints me the most it does not produce accurate results for coding and mathematics questions.

What recommendations would you give to someone considering this product?

Remove pricing and make all features free of cost like bard, include image generation, product accurate results for questions asked.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Cons

  • Less Productive
  • Under Delivered

Matthew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Top 5 in terms of AI market dominance!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It was the first as well as it still leads in being used for rapid prototyping!

What is your favorite aspect of this product?

Chat completion is still the greatest win of this product as it coupled with prompt engineering does remarkably well and only a handful of cases in the proprietary space would require additional things like fine-tuning, etc.

What do you dislike most about this product?

It's so expensive! It's getting to be much worse from a price point which has led people to going elsewhere.

What recommendations would you give to someone considering this product?

There's a free version which functions pretty well for about 50% of all use cases so start there! When you're getting into the development of agentic workflows and others that's when the cost really eats at you!

Pros

  • Enables Productivity
  • Performance Enhancing
  • Reliable
  • Security Protects

Cons

  • Commodity Features

Arnaldo Ariel A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use but sometimes inaccurate answers.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ease of use and availability of features. The continuous improving.

What is your favorite aspect of this product?

Quick and easy to use.

What do you dislike most about this product?

Sometimes it doesn't give accurate replies.

What recommendations would you give to someone considering this product?

Use it and it will improve your productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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