ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

87

Content Summarization

86

Translation

83

Data Analysis

82

Content Editor

81

Customization

81

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

74

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of Implementation

85

Usability and Intuitiveness

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

76

ChatGPT Reviews

Anadu G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A powerful AI tool with exceptional versatility.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its ability to engage in nuanced conversations, generate high-quality content, and adapt to various industries efficiently.

What is your favorite aspect of this product?

It's ease of use and ability to provide instant, well-structured responses on a wide range of topics.

What do you dislike most about this product?

Limitations in remembering past interactions across different conversations.

What recommendations would you give to someone considering this product?

Understand its strengths and limitations—great for research, writing, and ideation, but always verify factual accuracy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bianca K.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Versatile Tool.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ability of ChatGPT to be customized highly makes it better than other similar applications. It makes it possible to be fine tuned towards specific industries or users so as to be relevant. This increases users benefit and loyalty making ChatGPT the most preferred conversational AI solution.

What is your favorite aspect of this product?

The strength that can be highlighted is that it can work on any field requirement or any kind of instruction. In matters of course content, the model is flexible enough to help on issues like technical concerns, writing prompts, and educational assistance. This proves that not only it is a powerful tool but also users will find it useful for many of their needs.

What do you dislike most about this product?

Some incongruities include; first, the model lacks the capability to remember what has been discussed in the past in more complex conversations. This is because, as the conversation progresses, ChatGPT is unable to remember its own messages or topics of conversation, which takes away from the conversations and becomes a considerable hurdle when a user is engaging in extensive conversations.

What recommendations would you give to someone considering this product?

It is graciously free from major drawbacks yet users should be careful especially on the factual content of the information. It is important to check the validity of the crucial information obtained from the sources before implementing the use of ChatGPT to maximize the usage of it in decision-making.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charlie B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Enhancing Communication with ChatGPT.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Mainly, ChatGPT stands out due to the fact that it has the ability to comprehend and synthesize text with natural language processing functions on a very high level. This means it may be used mainly in informal discussions and in other conversations and in different spheres of people’s lives, formal and business issues included.

What is your favorite aspect of this product?

ChatGPT is one of the best as it understands the context behind the questions that the user is asking. This is helped by the fact the model is able to interpret tones, sarcasm or proverbs, and hence respond in appropriate manners, hence avoiding any awkwardness to the conversation. This can enrich the experience of a user and also improve different interactions making them much more effective.

What do you dislike most about this product?

Nevertheless, one of the main drawbacks of ChatGPT is the given information’s accuracy, which can sometimes be incorrect. Perhaps its most significant strength is its ability to generate well-structured responses but there are cases when it provides outdated or wrong information for certain tasks which will result in confusion and incorrect result when used in sensitive cases.

What recommendations would you give to someone considering this product?

In my opinion, anyone interested in ChatGPT should look into all these uses of the software to maximize on what it can do. To understand and define opportunities for applying it in practice and in different tasks, one has to differentiate how the model can address certain concerns and requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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