ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

87

Content Summarization

86

Translation

84

Data Analysis

82

Content Editor

81

Customization

81

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of Implementation

85

Usability and Intuitiveness

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

76

ChatGPT Reviews

Favour A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

ChatGPT; My Go-To Tool for Refining Ideas.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

The difference between ChatGPT and similar products is the simple page layout. It looks like a normal messaging page which most people are used to, so that request can be made and solutions retrieved easily. It is different from other software because it feels like you're talking to a real person. Unlike traditional programs ChatGPT understands context, generates natural responses, and helps with everything from answering questions to writing and generating ideas.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is the writing and refining of content aspect.

What do you dislike most about this product?

I don't like the Ai image generation aspect which I can't use. It's a vital part of what I do as an artist, and ChatGPT is limited in that area.

What recommendations would you give to someone considering this product?

I highly recommend ChatGPT, and I'd tell whoever it is, that ChatGPT is the best solution for creatives who need to refine their ideas, and put out content continuously.

Pros

  • Effective Service
  • Acts with Integrity
  • Continually Improving Product
  • Enables Productivity

Cons

  • Less Caring
  • Less Fair
  • Less Generous

Faramade Gloria O.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

It is a very unique, versatile and interesting AI

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It is constantly improving and has a wide range of features. You can generate images, use it for ideation and brainstorming

What is your favorite aspect of this product?

Uploading photos is now possible and you can also use it to brainstorm and get ideas and even get media generated for you

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

If you are looking for an all round AI tool to help you in anything, Chatgpt is perfect for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Adedotun A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

ChatGPT delivers, but more is needed

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

What makes ChatGPT different from other AI assistants is how flexible and natural it feels. Instead of giving basic, pre-set answers, it can have real conversations, adapt to different tones, and tackle a wide range of tasks from writing and brainstorming to explaining tricky topics and even coding. It’s like having a helpful, all-in-one assistant that keeps getting smarter over time.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is its versatility, it can adapt to almost any task or conversation style. Whether you need help brainstorming ideas, analyzing data, writing content, coding, or even simplifying complex topics, it adjusts to match the context. It’s like having a creative partner, research assistant, and problem-solver all rolled into one and it learns from the conversation to keep things flowing naturally.

What do you dislike most about this product?

What ChatGPT lacks most is collaborative work, interactivity, and content creation tools. There’s no real-time teamwork feature, which would be powerful for group brainstorming. Plus, while it can analyze data, it can’t build interactive dashboards to explore insights dynamically. Video generation is another gap — I can script and suggest visuals, but creating full videos still requires other tools. Adding these features would make ChatGPT an all-in-one powerhouse for both analysis and content creation.

What recommendations would you give to someone considering this product?

If you’re considering ChatGPT, I’d recommend first thinking about how you plan to use it. For content creation, brainstorming, writing, coding, or data analysis, it’s an incredibly versatile tool — but be ready to guide it with clear prompts to get the best results. If you need real-time collaboration or interactive dashboards, you might need to pair it with other tools for now. Also, explore different plans — the Pro version offers faster responses and access to the latest models, which can be worth it for heavier use. Lastly, don’t be afraid to experiment.

Pros

  • Helps Innovate
  • Trustworthy
  • Continually Improving Product
  • Reliable

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