ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

87

Content Summarization

86

Translation

84

Data Analysis

82

Content Editor

81

Customization

81

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of Implementation

85

Usability and Intuitiveness

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

76

ChatGPT Reviews

Julius S.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A companion

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I noticed ChatGPT remembers conversations across chats, which is helpful for personalization in different chats, unlike others where personalization is restricted to a particular chat.

What is your favorite aspect of this product?

My favorite aspect of this product is its code generation and refactoring feature. It's incredibly efficient and time-saving, especially when handling repetitive coding tasks. The ability to automatically generate code snippets based on high-level descriptions or refactor existing code to improve readability and performance is a game-changer. This feature significantly enhances my workflow, making the development process faster and more organized. I appreciate how seamless and intuitive it is, and it really helps to streamline complex coding tasks.

What do you dislike most about this product?

One aspect I find less favorable is the image generation, which often produces visuals that, while aligned with the description, don’t quite look realistic. They tend to have a more fictional or stylized feel rather than a natural, lifelike appearance. It would be great if the images could be refined to appear more realistic while still staying true to the provided descriptions.

What recommendations would you give to someone considering this product?

If you value efficiency and innovation, especially in fields like data science or engineering, ChatGPT is a versatile tool that can assist with coding, brainstorming, refining concepts, and tackling complex topics. Its advanced natural language processing makes it useful for both beginners and experts. However, it works best when combined with your own expertise, so always validate results. For creative tasks like writing and editing, it's excellent, though visual content may lean more fictional than realistic. Overall, ChatGPT is a valuable resource for enhancing productivity and supporting learning.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Palak a.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Best ai thing

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Being the first ai thingy i used it generates and works with natural language very well

What is your favorite aspect of this product?

The paraphrasing knowledge it has

What do you dislike most about this product?

Nothing to dislike its great

What recommendations would you give to someone considering this product?

Best ai thing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kusuma C.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

"Great Tool for Content Creation and Automation."

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its advanced conversational abilities, offering context-aware responses and a wide range of applications, from casual chats to complex queries. It adapts to user interactions, learns over time, and provides a seamless integration of various tasks like content generation, language translation, and problem-solving.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to generate contextually relevant, coherent responses across a wide range of topics. It feels natural to interact with, making it a powerful tool for both casual conversations and more intricate tasks, like content creation or troubleshooting.

What do you dislike most about this product?

One thing I dislike about ChatGPT is that sometimes its responses can be overly general or lack nuance, especially when dealing with very specific, specialized topics. It can also occasionally misinterpret the context of a question, leading to less relevant answers.

What recommendations would you give to someone considering this product?

I would recommend that someone considering ChatGPT thoroughly evaluate its capabilities in relation to their specific needs. It’s excellent for content creation, general queries, and brainstorming, but it may require occasional human oversight for highly detailed or niche tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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