ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

87

Content Summarization

86

Translation

84

Data Analysis

82

Content Editor

81

Customization

81

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of Implementation

85

Usability and Intuitiveness

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

76

ChatGPT Reviews

Diksha S.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

A useful tool that makes work easier

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is different from other tools because it talks in a more natural and easy-to-understand way. It can help with many things — from explaining simple ideas to writing, coding, or even brainstorming creative content.

What is your favorite aspect of this product?

What I like most about ChatGPT is that it explains things in a really simple and clear way, no matter how complicated they are.

What do you dislike most about this product?

Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.

What recommendations would you give to someone considering this product?

If you’re considering using ChatGPT, I’d recommend being clear about what you ask and double-checking important details.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sohanlal C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

a great tool for writer's block.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

i am a content writer, and sometimes i just stare at a blank page. chatgpt is the perfect tool to get me started.

What is your favorite aspect of this product?

i love that i can just give it a topic, and it will generate a draft or an outline for me. it's not perfect, but it gives me a starting point to work from. it has saved me so many hours.

What do you dislike most about this product?

the writing can be a bit generic and lacks a unique voice. you have to edit it.

What recommendations would you give to someone considering this product?

for any writer who struggles with writer's block, this is a must-have tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ridwan Lanre Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

A Brilliant Blend of Intelligence and Personality

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational depth, emotional intelligence, and ability to adapt to your tone and style. Unlike many AI tools that feel transactional, this one feels like a true companion and it is capable of nuanced reasoning, and even a bit of humor when necessary.

What is your favorite aspect of this product?

Whether you're writing a code or trying to understand a code, ChatGPT can pivot effortlessly. It’s like having a team of experts rolled into one friendly interface.

What do you dislike most about this product?

Sometimes, it hallucinates and occasionally, it can be a bit vague when discussing some topics or newer events.

What recommendations would you give to someone considering this product?

The more you engage, the more tailored and helpful it becomes. Don’t just use it for tasks, use it for thinking, creating, and exploring. Treat it like a collaborator, not just a tool, and you’ll be surprised by how much it can elevate your work and ideas.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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