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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

475 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

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AI Writing Assistants

Score 9.0

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Score 8.9

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ChatGPT Reviews

Diksha S.

Role: Sales Marketing
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

A useful tool that makes work easier

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is different from other tools because it talks in a more natural and easy-to-understand way. It can help with many things — from explaining simple ideas to writing, coding, or even brainstorming creative content.

What is your favorite aspect of this product?

What I like most about ChatGPT is that it explains things in a really simple and clear way, no matter how complicated they are.

What do you dislike most about this product?

Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.

What recommendations would you give to someone considering this product?

If you’re considering using ChatGPT, I’d recommend being clear about what you ask and double-checking important details.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sohanlal C.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

a great tool for writer's block.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

i am a content writer, and sometimes i just stare at a blank page. chatgpt is the perfect tool to get me started.

What is your favorite aspect of this product?

i love that i can just give it a topic, and it will generate a draft or an outline for me. it's not perfect, but it gives me a starting point to work from. it has saved me so many hours.

What do you dislike most about this product?

the writing can be a bit generic and lacks a unique voice. you have to edit it.

What recommendations would you give to someone considering this product?

for any writer who struggles with writer's block, this is a must-have tool.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ridwan Lanre Y.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

A Brilliant Blend of Intelligence and Personality

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational depth, emotional intelligence, and ability to adapt to your tone and style. Unlike many AI tools that feel transactional, this one feels like a true companion and it is capable of nuanced reasoning, and even a bit of humor when necessary.

What is your favorite aspect of this product?

Whether you're writing a code or trying to understand a code, ChatGPT can pivot effortlessly. It’s like having a team of experts rolled into one friendly interface.

What do you dislike most about this product?

Sometimes, it hallucinates and occasionally, it can be a bit vague when discussing some topics or newer events.

What recommendations would you give to someone considering this product?

The more you engage, the more tailored and helpful it becomes. Don’t just use it for tasks, use it for thinking, creating, and exploring. Treat it like a collaborator, not just a tool, and you’ll be surprised by how much it can elevate your work and ideas.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Diksha S.

A useful tool that makes work easier

Likeliness to Recommend

Pros

Sohanlal C.

a great tool for writer's block.

Likeliness to Recommend

Pros

Ridwan Lanre Y.

A Brilliant Blend of Intelligence and Personality

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support