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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

574 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

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Score 9.0

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Score 8.8

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ChatGPT Reviews

Mckenna S.

Role: Consultant
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

ChatGPT User

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

All of these AI simulated system mainly all act the same. I do feel as if ChatGPT works a little better not having to explain myself so much.

What is your favorite aspect of this product?

Being able to ask it a quick simple question and get a fast easy to understand answer.

What do you dislike most about this product?

Overall, I like this product.

What recommendations would you give to someone considering this product?

The product is good to use rather than having to spend hours searching for an answer.

Pros

Helps Innovate
Enables Productivity
Continually Improving Product
Performance Enhancing

Claudette p.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Simple and accurate problem solving platform

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is powered by an AI

What is your favorite aspect of this product?

It is very accurate

What do you dislike most about this product?

It sometimes gives irrelevant results

What recommendations would you give to someone considering this product?

Someone should request for different attempts to choose a better one

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Deepak S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

it makes learning a new language fun.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

i am learning spanish, and i use chatgpt to practice. i can have a conversation with it in spanish, and it will correct my grammar and vocabulary. this is much better than using a textbook, because it is interactive and fun.

What is your favorite aspect of this product?

i like that i can ask it to explain grammar rules in a simple way. i can also ask it for examples of how to use a certain word or phrase in a sentence. it is like having a personal language tutor available 24/7.

What do you dislike most about this product?

it is not a replacement for talking to a native speaker. the conversation can feel a bit unnatural sometimes.

What recommendations would you give to someone considering this product?

i recommend it to anyone who is learning a new language. it is a great supplement to your regular studies.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

97 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Mckenna S.

ChatGPT User

Likeliness to Recommend

Pros

Claudette p.

Simple and accurate problem solving platform

Likeliness to Recommend

Pros

Deepak S.

it makes learning a new language fun.

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support