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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.3 /10

491 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

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AI Writing Assistants

Score 9.0

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Karen M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Get any solution any time in live chat.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT lets me explore ideas conversationally and refine drafts fast, rather than jumping between rigid templates and separate search tools.

What is your favorite aspect of this product?

The thing I like best is the speed with which it converts rough reviewer responses and author emails into clearer drafts, thereby saving me time for wording and rewriting.

What do you dislike most about this product?

I dislike that sometimes on specialized nursing topics, it sounds too generic, so I still carefully review the facts, adjust the tone for our journal.

What recommendations would you give to someone considering this product?

If you are considering ChatGPT, make sure to think of it as a drafting partner, give strong prompts, and edit every output against your own editorial standards and policies.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nibedita M.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Its Keeps my conversations natural and related.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The strength of this model is that it remembers the direction and flow of the conversation building on previously shared information.

What is your favorite aspect of this product?

The tone and style remain consistent throughout the conversation making interactions feel human and natural.

What do you dislike most about this product?

When very long or complex content is presented previous context can become blurred.

What recommendations would you give to someone considering this product?

When the goal is to find new perspectives, develop ideas or think through a problem together

Pros

Inspires Innovation
Respectful
Altruistic
Includes Product Enhancements

Cons

Less Transparent
Leverages Incumbent Status
Slower Product Innovation

Mohammed A.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Powerful AI assistant that improves productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its versatility, ease of use, and ability to provide quick, accurate answers across a wide range of topics. Its conversational interface makes complex tasks easier to manage without extensive training

What is your favorite aspect of this product?

The ability to get clear, concise, and actionable responses in real time is my favorite aspect. It saves time on research, drafting, and problem-solving across technical and creative tasks.

What do you dislike most about this product?

Sometimes, responses may lack context or require verification, especially for highly specialized or sensitive topics. It also occasionally misses nuance in complex queries.

What recommendations would you give to someone considering this product?

ChatGPT is best used as a productivity and research aid rather than a sole source of truth. Pair it with verification for critical decisions and take advantage of its versatility across writing, coding, and brainstorming tasks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Karen M.

Get any solution any time in live chat.

Likeliness to Recommend

Pros

Nibedita M.

Its Keeps my conversations natural and related.

Likeliness to Recommend

Pros

Cons

Mohammed A.

Powerful AI assistant that improves productivity

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support