ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

87

Content Summarization

86

Translation

84

Data Analysis

82

Content Editor

81

Customization

81

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of Implementation

85

Usability and Intuitiveness

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

76

ChatGPT Reviews

Ashutosh J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy and flexible

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is designed to be versatile and adaptable to various use cases, ranging from casual conversation to more specialized tasks such as customer support, education, or entertainment. Its flexibility allows it to cater to different user needs and preferences.

What is your favorite aspect of this product?

one notable aspect of ChatGPT that many users appreciate is its ability to generate contextually relevant and engaging responses in natural language.

What do you dislike most about this product?

I don't dislike anything about ChatGPT

What recommendations would you give to someone considering this product?

Since ChatGPT generates responses based on its training data and algorithms, it's essential to verify the accuracy of the information it provides, especially for critical or sensitive matters.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Offers unprecedented speed and efficiency.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt has the ability to continuously improve and modify its responses to fit my style as an individual , professional user. This ability to learn and relearn and in that way continuously improve responses based on previous interactions with a user, clearly sets Chagpt above every other substitute AI ( artificial intelligence ) tool that I have tried.

What is your favorite aspect of this product?

The speed with which Chatgpt responds to queries is simply mind-boggling. This speed is most visible in specific use cases, such as when Chatgpt is used as a chatbot or when I have used it for market research purposes, which requires it having to analyze large amounts of data or identify patterns and trends.

What do you dislike most about this product?

Chatgpt struggles to be consistent during long chat conversations. There is the tendency too, to deviate from the subject of the conversation.

What recommendations would you give to someone considering this product?

Important to define what an individual , team, organization seeks to achieve with Chatgpt . By so doing, one is better guided to use Chatgpt effectively. Teams should also consider leveraging Chatgpt's speedy and efficient data analysis capabilities.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Ankit Z.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

A future ready AI assistance platform

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Thing I like the most in ChatGPT is the human touch it gives to every content, plus it uses really extraordinary vocab, which you can't easily find on the web. I feel like I am talking to my colleague and giving him instructions to write different piece of content, the difference is the ChatGPT does the task in a few seconds without getting tired.

What is your favorite aspect of this product?

By far the most useful and amazing AI tool out there. ChatGPT can give you information regarding whatever you ask. and not only it can give the information, it can also summarize, organize, explained in any way you want. As long as you are asking the right questions framed in a right way it can solve it. ChatGPT helps me generate creative texts, can engage in open-ended and free-flowing conversations.

What do you dislike most about this product?

Downsides of ChatGPT, First of all ChatGPT 3.5 is not updated with the latest data .It might not give precise details about current events. Also the text to image generation is still available only for paid versions which can be made available for free version.

What recommendations would you give to someone considering this product?

ChatGPT is an essential tool that is leveraged whenever we are on work. Whether it is creating an email or blog post, this tool is always helpful. ChatGPT reduces the searching time of answers for particular question by generating exact solution to asked question. It generates a single accurate answer for a request, but a normal search engine produces vast number of answers and creates confusion.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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