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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

605 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2026 Emotional Footprint Champion

Latest Award, 2026

2026 Data Quadrant Champion

2026

3 Top Rated Capabilities

4 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Customization

Content Editor

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support

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Score 8.9

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Score 8.8

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ChatGPT Reviews

AMAN K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

AI tool for work and learning

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself by combining high-quality reasoning, built-in tools (search, files, images, voice, coding), memory, and workflow features like projects/custom GPTs in one polished product.

What is your favorite aspect of this product?

Its ability to understand context and give useful, human-like responses across many tasks—coding, writing, research, and problem-solving—all in one place.

What do you dislike most about this product?

Sometimes it can give overly confident but incorrect answers, especially for very specific or real-time information.

What recommendations would you give to someone considering this product?

I’d recommend ChatGPT to anyone looking for a versatile AI assistant for writing, learning, coding, and productivity.

Pros

Helps Innovate
Enables Productivity
Caring
Saves Time

Komal S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

ai powered design collaboration and assistant

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

design idea and concept generation from natural language based interactions.

What is your favorite aspect of this product?

alternative perspectives are found on the user journey and interaction flow.

What do you dislike most about this product?

direct design creation capabilities like visual design tools are limited.

What recommendations would you give to someone considering this product?

use in conjunction with actual user research and usability testing.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Aayush S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2026

Fast Easy to Operate

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Fast. Reliable.Accessible. Easy to Integrate. Easy to use.

What is your favorite aspect of this product?

Fast and feature packed. Open AI Tools. Sora. Codex

What do you dislike most about this product?

Easy to Operate and Integrate and Flexible. Performance.

What recommendations would you give to someone considering this product?

Very Recommended product for fast and easy to use.

Pros

Continually Improving Product
Performance Enhancing
Respectful
Helps Innovate

Cons

Less Efficient Service
Less Fair
Less Friendly Negotiation

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

AMAN K.

AI tool for work and learning

Likeliness to Recommend

Pros

Komal S.

ai powered design collaboration and assistant

Likeliness to Recommend

Pros

Aayush S.

Fast Easy to Operate

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Customization

Content Editor

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support