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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.3 /10

471 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

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Score 9.0

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Score 8.9

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ChatGPT Reviews

Cagla K.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Amazing tool to be productive!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt stands out with its conversational tone, contextual understanding, and ability to simulate dynamic human like interactions. Its versatility for tasks ranging from creative writing to technical problem solving surpasses many similar AI products. Additionally, its adaptability across industries and use cases makes it a preferred tool.

What is your favorite aspect of this product?

The best part about Chatgpt is its ability to provide insightful, context aware responses quickly. Whether brainstorming, simplifying complex topics, or assisting with creative projects, it consistently delivers high-quality assistance. Its easy accessibility and intuitive interface are also a big plus.

What do you dislike most about this product?

The limitation in handling long-term memory across sessions can be frustrating, as users need to reintroduce context. Additionally, occasional inaccuracies in technical fields or when addressing niche queries highlight room for improvement in knowledge depth and consistency.v

What recommendations would you give to someone considering this product?

If you’re looking for a versatile assistant for personal or professional use, Chatgpt is an excellent choice. However, approach complex technical topics cautiously, as double checking outputs may be necessary. Pair it with other tools for specialized tasks to maximize its utility.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Olumayowa W.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Simple to use, gives me answers asked for

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It's formatted answers give me a great starting point in my research

What is your favorite aspect of this product?

The answers it gives that I never thought of but are very important.

What do you dislike most about this product?

No major issues. I'm still figuring it out.

What recommendations would you give to someone considering this product?

It's a good starting point for information gathering but don't rely on it alone.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Folashade A.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Chatgpt is now my reliable assistant .

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The breadth of features currently on display with Chatgpt sets it apart from close substitutes, in my opinion. This is the reason why Chatgpt is now utilized not just by marketing departments or data related teams but by different departments across organizations in different industries.

What is your favorite aspect of this product?

I have enjoyed using Chatgpt for data analysis tasks. I have used it to regularly analyze JSON files accurately. Regardless of whether they contain nested dictionaries or not. It is able to provide clear explanations for its responses to my queries and in cases, where I was able to identify an error with its response, Chatgpt has the ability to self correct errors too.

What do you dislike most about this product?

Outages , while not a regular occurrence with Chatgpt, do happen. I have found myself stranded on occasions when Chatgpt was simply unresponsive for a few minutes and sometimes hours, due to outages . Although Chatgpt outages are no longer as rampart as was the case last year, they still happen occasionally , perhaps due to high usage.

What recommendations would you give to someone considering this product?

I honestly will say that Chatgpt is a tool which every professional should at least try to use . It just boasts of so much capabilities, that I think every professional can solve a problem or aid themselves in one or more tasks using this tool.

ChatGPT

What is ChatGPT?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Cagla K.

Amazing tool to be productive!

Likeliness to Recommend

Pros

Olumayowa W.

Simple to use, gives me answers asked for

Likeliness to Recommend

Pros

Folashade A.

Chatgpt is now my reliable assistant .

Likeliness to Recommend

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support