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OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

623 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Saves Time

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Long Form Content Generation

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Vana V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Innovative AI Powerhouse Boosting Productivity

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out because it gets the context right and responds in a way that makes sense, all thanks to OpenAI's focus on making it better and keeping it responsible. It's like talking to a smart friend who knows a lot.

What is your favorite aspect of this product?

My favorite part about ChatGPT is how it can dive into almost any topic you can think of, giving you detailed answers or creative ideas, almost like it knows exactly what you're looking for.

What do you dislike most about this product?

Sometimes, ChatGPT might miss the mark on highly specific or technical queries, which can be a bit of a letdown when you're hoping for pinpoint accuracy.

What recommendations would you give to someone considering this product?

Give ChatGPT a try for a variety of tasks, from drafting texts to solving complex problems, but keep a critical eye on its responses. It’s a powerful tool, but always double-check the information, especially for critical or specialized topics.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Vaibhav M.

Role: Student Academic
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

ChatGPT can make an entire website layout for you,

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The use of Reinforcement Learning from Human Feedback (RLHF)

What is your favorite aspect of this product?

its understanding of code and its ability to compress complicated matters

What do you dislike most about this product?

ChatGPT generates conversational texts only

What recommendations would you give to someone considering this product?

Through RLHF, human AI trainers provided the model with conversations in which they played both parts, the user and AI assistants

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Atharva V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Helping Hand for Developers

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The main differentiator for ChatGPT is its speed at which it generate the responses

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility in engaging conversations on a wide range of topics, from casual chats to deep discussions.

What do you dislike most about this product?

It sometimes tends to lag while conversations is ongoing .

What recommendations would you give to someone considering this product?

I would recommend them to first use the free trial of the product and then consider to weather purchase it or not going forward.

Pros

Helps Innovate
Unique Features
Effective Service
Saves Time

Cons

Security Frustrates

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Vana V.

Innovative AI Powerhouse Boosting Productivity

Likeliness to Recommend

Pros

Vaibhav M.

ChatGPT can make an entire website layout for you,

Likeliness to Recommend

Pros

Atharva V.

Helping Hand for Developers

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Long Form Content Generation

Customization

Templates

Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

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