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Certinia Professional Services Cloud Logo
Certinia

Certinia Professional Services Cloud

7.5 /10
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Certinia Professional Services Cloud
7.5 /10

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

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Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

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Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Performance Enhancing

Cons

  • Under Delivered

Feature Ratings

Average 78

Reporting

82

Time Management

81

Auditability

81

Security

81

Resource Management

78

Project Management

76

Business Process Analysis (BPA)

75

Expense Detail Tracking

75

Process Automation

75

Team Collaboration

74

Billing

74

Vendor Capability Ratings

Average 75

Business Value Created

79

Quality of Features

78

Ease of Customization

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

76

Vendor Support

76

Breadth of Features

75

Ease of IT Administration

74

Ease of Implementation

70

Usability and Intuitiveness

67

Certinia Professional Services Cloud Reviews

Suria A.

  • Role: Operations
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Constantly improving!

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Highly customizable and adaptable to organization usage. Makes software relevant

What is your favorite aspect of this product?

Able to view data from as different personas in the organization, depending on role

What do you dislike most about this product?

Having to deal with all the permissions

What recommendations would you give to someone considering this product?

Think through what is required and for your organization to start of with - Financialforce has a variety of features that it is easy to get overwhelmed at first

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Manoj G.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic product for CSM. But complex.

Likeliness to Recommend

8 /10

What differentiates Certinia Professional Services Cloud from other similar products?

That it builds on the platform provided by salesforce & takes it further.

What is your favorite aspect of this product?

Ease carrying out tasks if you know what you are doing.

What do you dislike most about this product?

Complexities of the product.

What recommendations would you give to someone considering this product?

Be prepared to learn something new everyday.

Pros

  • Caring
  • Respectful
  • Acts with Integrity
  • Security Protects

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Under Delivered

Nick R.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent product with great features

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Company is always looking at new was of representing data and reporting. Based on the force.com platform means you can leverage standard salesforce features across the product.

What is your favorite aspect of this product?

Forecasting, ease of project management. Holistic view of the organization.

What do you dislike most about this product?

Support could be improved. Process on requesting product enhancements could be improved.

What recommendations would you give to someone considering this product?

Start small and grow, the PSA platform covers many areas and implementing all of these into the organization will take time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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