Certinia Professional Services Cloud Logo
Certinia Professional Services Cloud Logo
Certinia

Certinia Professional Services Cloud

7.5 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Certinia Professional Services Cloud
7.5 /10

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

Filter By

Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Performance Enhancing

Cons

  • Under Delivered

Feature Ratings

Average 78

Reporting

82

Time Management

81

Auditability

81

Security

81

Resource Management

78

Project Management

76

Business Process Analysis (BPA)

75

Expense Detail Tracking

75

Process Automation

75

Team Collaboration

74

Billing

74

Vendor Capability Ratings

Average 75

Business Value Created

79

Quality of Features

78

Ease of Customization

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

76

Vendor Support

76

Breadth of Features

75

Ease of IT Administration

74

Ease of Implementation

70

Usability and Intuitiveness

67

Certinia Professional Services Cloud Reviews

Wasim A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

The ease of understanding and working with the product and how it is developed. And it provides seamless capabilities for Project management, Resource management, Billin, etc.

What is your favorite aspect of this product?

Project management and Actuals calculation

What do you dislike most about this product?

Sometimes the upgrade breaks some of the existing features.

What recommendations would you give to someone considering this product?

Recommended for someone who wants to implement Professional Services management.

Pros

  • Effective Service
  • Saves Time
  • Transparent
  • Continually Improving Product

Khalil B.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Product & Partnership

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

natively built on Salesforce Platform

What is your favorite aspect of this product?

Resource Management

What do you dislike most about this product?

Task Tracking feature

What recommendations would you give to someone considering this product?

Definitely recommend PSA for large enterprises. It is the "CRM for delivery"

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Reed G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent business solution for service delivery.

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Integration made easy. With our Sales and quoting already in Salesforce, integrating PSA with Sales/CPQ and with our other legacy project and delivery management systems has helped streamline our sales-to-service handoffs, enabling sales and services teams to collaborate, making task management and T&E tracking, etc. simple and visible across business channels, with ties back to sales opt/order/quotes, etc.

What is your favorite aspect of this product?

PSA Core object structure is simple, business-relevant and easily supported.

What do you dislike most about this product?

Ease of administration.

What recommendations would you give to someone considering this product?

We utilized a third party implementation partner and we feel this was a wise decision (money well-spent). Our deployment went very smoothly, and the time it took us to stand up a production-ready tool was greatly improved as result of partnering with an experienced deployment specialist. I would recommend leveraging the services of a partner who has access to the tools and resources + experience in the interest of ensuring a smooth deployment, as well as training your admin support & users quickly, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Certinia Professional Services Cloud Comparisons