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Certinia Professional Services Cloud Logo
Certinia

Certinia Professional Services Cloud

7.5 /10
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In Partnership With SelectHub

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Certinia Professional Services Cloud
7.5 /10

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

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Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

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Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Performance Enhancing

Cons

  • Under Delivered

Feature Ratings

Average 78

Reporting

82

Time Management

81

Auditability

81

Security

81

Resource Management

78

Project Management

76

Business Process Analysis (BPA)

75

Expense Detail Tracking

75

Process Automation

75

Team Collaboration

74

Billing

74

Vendor Capability Ratings

Average 75

Business Value Created

79

Quality of Features

78

Ease of Customization

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

76

Vendor Support

76

Breadth of Features

75

Ease of IT Administration

74

Ease of Implementation

70

Usability and Intuitiveness

67

Certinia Professional Services Cloud Reviews

Amy D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic and easy-to-use product!

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

I have not used any other products - I am new to this field, but I really enjoy FF PSA

What is your favorite aspect of this product?

How easy it is to use. It saves a lot of time. Also, a lot of documentation on how to do certain tasks. Very helpful!

What do you dislike most about this product?

There is not much I do not like about this product.

What recommendations would you give to someone considering this product?

I would absolutely go for it! Very much worth it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Has taken a while to see the benefits of the tool

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Easy to use, but needs good Salesforce base under

Likeliness to Recommend

6 /10

Pros

  • Unique Features
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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