In Partnership With SelectHub
What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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In Partnership With SelectHub
Certinia Professional Services Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Certinia Professional Services Cloud.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Amy D.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Fantastic and easy-to-use product!
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
I have not used any other products - I am new to this field, but I really enjoy FF PSA
What is your favorite aspect of this product?
How easy it is to use. It saves a lot of time. Also, a lot of documentation on how to do certain tasks. Very helpful!
What do you dislike most about this product?
There is not much I do not like about this product.
What recommendations would you give to someone considering this product?
I would absolutely go for it! Very much worth it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Has taken a while to see the benefits of the tool
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Caring
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Easy to use, but needs good Salesforce base under
Likeliness to Recommend
Pros
- Unique Features
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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