CallTrackingMetrics Logo Award Winner Product Badge
CallTrackingMetrics Logo Award Winner Product Badge
CallTrackingMetrics LLC

CallTrackingMetrics

8.5 /10
Category
CallTrackingMetrics
8.5 /10

What is CallTrackingMetrics?

CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.

Company Details


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Awards & Recognition

CallTrackingMetrics won the following awards in the Conversation Intelligence category

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CallTrackingMetrics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallTrackingMetrics.

93 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallTrackingMetrics?

0% Negative
4% Neutral
96% Positive

Pros

  • Respectful
  • Security Protects
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 85

Call Recording

91

Role-Based Access

90

Call Analytics

89

Manager Annotation and Feedback

88

Dashboards and Reporting

85

Application Integration

84

Audio Transcription

83

Conversation Coaching

83

Pipeline Visibility

83

Mobile Support

81

Artificial Intelligence Engine

74

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Vendor Support

87

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Availability and Quality of Training

84

Usability and Intuitiveness

81

Ease of Data Integration

80

Ease of Customization

78

Product Strategy and Rate of Improvement

76

CallTrackingMetrics Reviews

Samantha H.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

CTM helps us get effective leads for our clients

Likeliness to Recommend

8 /10

What differentiates CallTrackingMetrics from other similar products?

Call Tracking Metrics seemed to be more effective in integrating other necessary platforms to get impactful data on our client's calls.

What is your favorite aspect of this product?

My favorite aspect is the filters we can create for each client's calls.

What do you dislike most about this product?

I dislike the setup process for new clients, it's extraneous.

What recommendations would you give to someone considering this product?

Give it three months! You'll be able to get some data and try out a few features.

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Inhibits Innovation
  • Slower Product Innovation

Felipe S.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

CallTrackingMetrics is the go-to software

Likeliness to Recommend

9 /10

What differentiates CallTrackingMetrics from other similar products?

CTM offers more tools compared to CallRails or DialogTech which makes it the best software to track calls.

What is your favorite aspect of this product?

Integrations and features

What do you dislike most about this product?

Doesn't provide GA4 support yet.

What recommendations would you give to someone considering this product?

We aware of the curtain integrations available

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Andrew F.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Great easy to use product at a great price

Likeliness to Recommend

9 /10

What differentiates CallTrackingMetrics from other similar products?

Calling tracking metrics online portal is very easy to use and effective. It makes managing 100's of phone lines and daily calls easy.

What is your favorite aspect of this product?

The online portal is my favorite aspect. It allows us to track all calls and have coaching conversations with our sales teams

What do you dislike most about this product?

There is not anything that I specifically dislike about the product.

What recommendations would you give to someone considering this product?

Take the time after purchase to work with the call tracking metrics team to set up your system correctly. This will make sure you get the most out of the software!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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