What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
Samantha H.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
CTM helps us get effective leads for our clients
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Call Tracking Metrics seemed to be more effective in integrating other necessary platforms to get impactful data on our client's calls.
What is your favorite aspect of this product?
My favorite aspect is the filters we can create for each client's calls.
What do you dislike most about this product?
I dislike the setup process for new clients, it's extraneous.
What recommendations would you give to someone considering this product?
Give it three months! You'll be able to get some data and try out a few features.
Pros
- Caring
- Respectful
- Client Friendly Policies
- Acts with Integrity
Cons
- Inhibits Innovation
- Slower Product Innovation
Felipe S.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
CallTrackingMetrics is the go-to software
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
CTM offers more tools compared to CallRails or DialogTech which makes it the best software to track calls.
What is your favorite aspect of this product?
Integrations and features
What do you dislike most about this product?
Doesn't provide GA4 support yet.
What recommendations would you give to someone considering this product?
We aware of the curtain integrations available
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Andrew F.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jun 2022
Great easy to use product at a great price
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Calling tracking metrics online portal is very easy to use and effective. It makes managing 100's of phone lines and daily calls easy.
What is your favorite aspect of this product?
The online portal is my favorite aspect. It allows us to track all calls and have coaching conversations with our sales teams
What do you dislike most about this product?
There is not anything that I specifically dislike about the product.
What recommendations would you give to someone considering this product?
Take the time after purchase to work with the call tracking metrics team to set up your system correctly. This will make sure you get the most out of the software!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy