What is C2 ITSM?
With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
87 Plan to Renew
7
Since last award
70 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love C2 ITSM?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Cloud License Management
Integrated Discovery
Financial Analysis
Advanced License Management
End to End Lifecycle Management
Software Usage Metering
Data Import Export and Aggregation
Decentralized Management
Software Recognition Library
Analytics and Reporting
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Quality of Features
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
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C2 ITSM Reviews
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Great ITSM cloud solution
Likeliness to Recommend
Pros
- Helps Innovate
- Saves Time
- Respectful
- Continually Improving Product
Cons
- Vendor's Interest First
- Under Delivered
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2022
Super adaptable and super customizable!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing