What is Braintree Direct?
Accept and process cards, PayPal, and wallets such as Venmo (US only), Apple Pay, and Google Pay in a single, modern integration. Plus, get industry-leading tools to help prevent fraudulent transactions, manage data security, and streamline operations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Braintree Direct?
Pros
- Friendly Negotiation
- Reliable
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
POS Verification
POS Integration
Credit Card Processing
E-Commerce Integration
Security
Mobile Payments
Recurring Payments
Digital Wallet Integration
Customer Support
Multi Currency
Integration With Accounting System
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Braintree Direct Reviews
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2021
Active and Secure Payment processing Tool
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amy M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Good vendor support and low fees.
Likeliness to Recommend
What differentiates Braintree Direct from other similar products?
Open APIs and no-nonsense integration. Vendor support is timely and attentive. Makes payments quick and convenient for repeat customers, so sales people don't have to take credit card information over the phone.
What is your favorite aspect of this product?
Good documentation and high level of customer support. Plus the open api.
What do you dislike most about this product?
Long setup time on our side that included multiple sessions of scheduled and ad-hoc support. Now that we are set up, it's smooth sailing - but we had expected a quicker time to launch.
What recommendations would you give to someone considering this product?
Read all the documentation and materials during setup. It's easy to miss a small thing and then backtracking to find what you did wrong can waste your time (best case) or waste your revenues with refunds (worst case).
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service