What is Bloomreach Commerce Experience Cloud?
Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bloomreach Commerce Experience Cloud?
Pros
- Respectful
- Reliable
- Fair
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi Channel Support
Translation Facilitation
E-Commerce Integration
Standard Templates
Content Repository
Social Media Integration
Content Security
Web Publishing Capabilities
Analytics and Reporting
Management Interface
Digital Asset Management
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Bloomreach Commerce Experience Cloud Reviews
Sofia R.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jan 2024
A versatile and powerful solution to increase
Likeliness to Recommend
What differentiates Bloomreach Commerce Experience Cloud from other similar products?
What really sets Bloomreach apart is its buyer-centric approach. Using real-time behavioral research, I can learn the preferences and needs of my consumers and adapt my website accordingly. This enables me to provide a personalized and meaningful shopping experience that fosters buyer loyalty.
What is your favorite aspect of this product?
What I love most about Bloomreach is its ease of use and intuitive interface. I'm not a tech expert, but Bloomreach has given me every single basic tool to efficiently manage my website and maximize sales. Additionally, the buyer support offered by the dealer was exceptional. They continually remain willing to support and solve any questions or problems that may arise.
What do you dislike most about this product?
If I had to name one thing I don't love about Bloomreach, it might be its cost. Although it is a hugely effective program, its price may be a little high for small businesses or entrepreneurs just starting out. However, consider that the investment is worth it once you keep in mind the increase and improvements that this program can produce in commerce.
What recommendations would you give to someone considering this product?
In summary, I would definitely recommend Bloomreach to anyone looking to foster and grow their online business. Its ability to personalize and optimize the shopping experience, its buyer-centric approach and its ease of use make this program an immeasurable tool for any online merchant.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Jawahar A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2023
AI-driven customization and enhanced exploration
Likeliness to Recommend
What differentiates Bloomreach Commerce Experience Cloud from other similar products?
Bloomreach stands out for two key reasons: its AI-powered personalization that uses predictive machine learning models and its patented SearchandisingTM technology that improves relevancy. These innovations work together to provide intelligent experiences and optimize product discoverability at scale.
What is your favorite aspect of this product?
Bloomreach's core strengths for engineers include its ability to unify data across channels, create rich customer profiles, and track engagement through custom events tied to touchpoints. These functionalities provide the behavioral insights needed to continually refine experiences based on how segments respond.
What do you dislike most about this product?
Optimizing campaigns involves testing content iterations. Bloomreach's workflow poses challenges by not enabling simple resaving and reapplication of templates, which introduces engineering inefficiency and slows personalization efforts.
What recommendations would you give to someone considering this product?
For ecommerce brands focused on building loyalty through relevant, personalized journeys backed by machine learning, Bloomreach can be a valuable tool. Combine leading personalization and merchandising capabilities with flexible customization options to drive differentiated consumer experiences based on predictive insights. Consider adding this solution to your list of options.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matěj E.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2023
A great CRM tool with a user-friendly interface.
Likeliness to Recommend
What differentiates Bloomreach Commerce Experience Cloud from other similar products?
- easy to use - fast implementation - clarity
What is your favorite aspect of this product?
- simple campaign management - omnichannel - easy segmentation based on collected data
What do you dislike most about this product?
- simplicity and at the same time robustness of the product - clarity of individual modules - highly customizable based on user requirements
What recommendations would you give to someone considering this product?
If you need a quality CRM tool that can contact customers using email, SMS, PNS and other channels, I highly recommend it. All campaigns can also be easily evaluated.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
