Bitwarden Customer Reviews 2024

Bitwarden

9.1 /10

149 Reviews Write a Review

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What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details

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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

Feature Ratings

Average 87

Access From Multiple Devices

Credential Management

Password Generator

AD/LDAP Sync

Autosave and Autofill

Work and Personal

Encryption and Decryption

Multi-Factor Authentication (MFA)

Vault for Each User

End User Self Serve

Data Tracking and Audit Trail

Vendor Capability Ratings

Average 86

Ease of IT Administration

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Bitwarden Screenshots

Bitwarden Videos

Bitwarden Reviews

Erick C.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Excellent product but still needs some refining

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

BitWarden offers a great free plan for anyone considering a password manager but still can't pay for one.

What is your favorite aspect of this product?

Easy to implement and to get used to have a password manager, through its extension.

What do you dislike most about this product?

Bitwarden don't has a not so good autocomplete in its Android app. Sometime it's works and in other, don't, unlike LastPass did.

What recommendations would you give to someone considering this product?

Try to export your passwords from your previous password manager or even your browser. Upload it into BitWarden and start to change it to more complex passes generated with it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ismael R.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

SImple to use

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

practicality

What recommendations would you give to someone considering this product?

great product

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Bitwarden

What is Bitwarden?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Bitwarden Ratings

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Bitwarden?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Data Tracking and Audit Trail In addition to reporting, the ability to provide audit trail on data and details tracked.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Bitwarden Screenshots

Unlimited Devices

Streamline User Onboarding

Access Management

Event Logs

Password Generator

Bitwarden Send

SSO Integration

Username Generator

Multiple Client Options

Vault Health Reports

Bitwarden Videos

Bitwarden for Business in 60 Seconds

Bitwarden: The trusted solution for business security

Bitwarden Reviews

Erick C.

Excellent product but still needs some refining

Likeliness to Recommend

Pros

Ismael R.

Fantastic product!

Likeliness to Recommend

Pros

Most Popular Bitwarden Comparisons

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1
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Feature Ratings

Access From Multiple Devices

Credential Management

Password Generator

AD/LDAP Sync

Autosave and Autofill

Work and Personal

Encryption and Decryption

Multi-Factor Authentication (MFA)

Vault for Each User

End User Self Serve

Data Tracking and Audit Trail

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization