Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.0 /10
CX Score
8.4 /10
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In Partnership With SelectHub

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Bitrix24
8.0 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Customer Self Service Capabilities

87

Contact Center Integration

86

Analytics and Reporting

85

Agent Collaboration

82

Customer Community Management

81

Multi Channel Support

81

Customer Service Knowledge Management

80

Mobile Customer Care

80

Customer Service Workflow Management

80

Agent Scripting

79

Intelligent Search

79

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

88

Vendor Support

88

Breadth of Features

86

Product Strategy and Rate of Improvement

86

Business Value Created

85

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

81

Usability and Intuitiveness

81

Availability and Quality of Training

79

Bitrix24 Reviews

Ender V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Bitrix24 is everything we need to get our projects

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We use this software to maintain remote and in-office team communications, thanks to its chat, calls and video calls. It also allows you to send and receive files and all types of documents quickly and securely. It has many important functions such as adding tasks, assigning them and viewing their progress, all within the same platform.

What is your favorite aspect of this product?

The live chat and video calls and video calls are excellent, its audio is of quality as well as its video, which allows us to be always in communication without interruptions. We have an orderly way our projects in the program and allows us to visualize the progress of the assigned activities, as well as add annotations and in each task for further indications.

What do you dislike most about this product?

All the functions that we have used have seemed very useful and have worked perfectly, if I had to complain about something, it would be in its capacity, because its free limit is up to 5gb which seems little for the information we handle, but we gladly pay a little more to continue enjoying bitrx24.

What recommendations would you give to someone considering this product?

This is one of the most useful work management programs we have had, because besides being simple to use and very intuitive, it has all the tools we need to manage our projects in an orderly and successful way. I recommend it to all large and small companies, in any area.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rachel H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rachel (Helm) B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Ideal for project and task management

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

The technical aspect, Bitrix24 is an online cloud service that you can access via browser or through a mobile or desktop app. It has several different components, such as CRM, tasks and projects, chats, online meetings, website builder, online documents and much more, all integrated and available as part of a single platform. Bitrix24 is an online workspace designed to bring people, tools and information together in your company in a more intuitive and productive way.

What is your favorite aspect of this product?

With the new Bitrix24 update, it is now possible to configure access permissions to product catalog and inventory management. With these settings you can make your work environment more secure, as you will determine who can view, access and/or edit certain areas of your company in Bitrix24. It can be used for various purposes, the main ones being sales, marketing, communication, project management, customer service and online collaboration.

What do you dislike most about this product?

Support option with longer response times for all users, not just business accounts. Everything is customized, so you have to hire consultants. Even with that, nothing was easy or simple.

What recommendations would you give to someone considering this product?

Bitrix24 is free for unlimited users on the free plan which gives you access to all the core features of the product. You can create your free Bitrix 24 account, no credit card required here, just email; for a nice and familiar desktop experience, the Bitrix24 desktop app allows you to react quickly to comments on tasks, start online meetings directly from a Bitrix24 chat, share files and do other awesome things.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service