In Partnership With SelectHub
What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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In Partnership With SelectHub
Bitrix24 Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Customer Community Management
Multi Channel Support
Customer Service Knowledge Management
Mobile Customer Care
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
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Bitrix24 Reviews
Ender V.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Bitrix24 is everything we need to get our projects
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
We use this software to maintain remote and in-office team communications, thanks to its chat, calls and video calls. It also allows you to send and receive files and all types of documents quickly and securely. It has many important functions such as adding tasks, assigning them and viewing their progress, all within the same platform.
What is your favorite aspect of this product?
The live chat and video calls and video calls are excellent, its audio is of quality as well as its video, which allows us to be always in communication without interruptions. We have an orderly way our projects in the program and allows us to visualize the progress of the assigned activities, as well as add annotations and in each task for further indications.
What do you dislike most about this product?
All the functions that we have used have seemed very useful and have worked perfectly, if I had to complain about something, it would be in its capacity, because its free limit is up to 5gb which seems little for the information we handle, but we gladly pay a little more to continue enjoying bitrx24.
What recommendations would you give to someone considering this product?
This is one of the most useful work management programs we have had, because besides being simple to use and very intuitive, it has all the tools we need to manage our projects in an orderly and successful way. I recommend it to all large and small companies, in any area.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Rachel H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Rachel (Helm) B.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Ideal for project and task management
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
The technical aspect, Bitrix24 is an online cloud service that you can access via browser or through a mobile or desktop app. It has several different components, such as CRM, tasks and projects, chats, online meetings, website builder, online documents and much more, all integrated and available as part of a single platform. Bitrix24 is an online workspace designed to bring people, tools and information together in your company in a more intuitive and productive way.
What is your favorite aspect of this product?
With the new Bitrix24 update, it is now possible to configure access permissions to product catalog and inventory management. With these settings you can make your work environment more secure, as you will determine who can view, access and/or edit certain areas of your company in Bitrix24. It can be used for various purposes, the main ones being sales, marketing, communication, project management, customer service and online collaboration.
What do you dislike most about this product?
Support option with longer response times for all users, not just business accounts. Everything is customized, so you have to hire consultants. Even with that, nothing was easy or simple.
What recommendations would you give to someone considering this product?
Bitrix24 is free for unlimited users on the free plan which gives you access to all the core features of the product. You can create your free Bitrix 24 account, no credit card required here, just email; for a nice and familiar desktop experience, the Bitrix24 desktop app allows you to react quickly to comments on tasks, start online meetings directly from a Bitrix24 chat, share files and do other awesome things.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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