Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Bitrix24 Ltd

Bitrix24

Composite Score

8.3 /10

CX Score

8.6 /10

37 Reviews Write a Review

Claim Software

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

Filter By

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

8 Top Rated Capabilities

10 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

8 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

92 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 90

Configurable Knowledge Repository

Workflow and Approval Management

Reporting and Analytics

Cataloging

Social Features

Intelligent Search

API Integration

Rich Text Editor

AI Capabilities

Multiple File Type Support

Role-Based Access

Vendor Capability Ratings

Average 88

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Midmarket

Score 8.2

View Bitrix24 in this category (opens in a new tab)

Digital Workplace

Score 7.9

View Bitrix24 in this category (opens in a new tab)

Bitrix24 Reviews

ITORO E.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Bitrix24 is a go to workspace software

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

All inclusivity

What is your favorite aspect of this product?

Team management

What do you dislike most about this product?

I can't really say I dislike anything about bitrix24.

What recommendations would you give to someone considering this product?

Go for it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

George K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

"Majestic product to use"!

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Spellbinding with it's startling with video and voice collaboration to ensure productivity on projects.

What is your favorite aspect of this product?

Mind blowing with it's instant messaging and notifications.

What do you dislike most about this product?

Mesmerizing with instant messaging.

What recommendations would you give to someone considering this product?

I adore how startling it is with instant messaging and video and voice collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Louis B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

‎Turning knowledge into productivity

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

‎A key difference is its all-in-one structure. Instead of switching between separate apps for chat, files, and documentation, everything lives in one system, which reduces confusion and improves collaboration. It also offers flexible access controls, so we can manage who sees or edits specific knowledge bases across departments or projects.

What is your favorite aspect of this product?

‎Instead of searching through different chats, emails, or folders, I can just open a single knowledge base and find all the information I need. It makes organizing company documents, guides, and updates feel much more structured and easy to manage. I also like that it supports teamwork, so multiple people can add or update content without confusion.

What do you dislike most about this product?

‎One thing I dislike most about Bitrix24 Knowledge Management is that it can feel overly complex and a bit cluttered at times, especially when I am just trying to quickly find or organize information.

What recommendations would you give to someone considering this product?

If I were recommending Bitrix24 Knowledge Management, I would say it’s a great choice for those who want an all-in-one workspace instead of separate tools for documents, tasks, and communication.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Efficient Service

Bitrix24

What is Bitrix24?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Bitrix24 Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Bitrix24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

AI Capabilities Artificial intelligence to enhance knowledge management such as automatically tagging content, recognizing duplicate content, and suggesting relevant content.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Midmarket

Digital Workplace

Bitrix24 Reviews

ITORO E.

Bitrix24 is a go to workspace software

Likeliness to Recommend

Pros

George K.

"Majestic product to use"!

Likeliness to Recommend

Pros

Louis B.

‎Turning knowledge into productivity

Likeliness to Recommend

Pros

Most Popular Bitrix24 Comparisons

Confluence

HubSpot Service Hub

Freshdesk

Zoho Desk

Zendesk for Service

Guru

1
Since last award

1
Since last award

Feature Ratings

Configurable Knowledge Repository

Workflow and Approval Management

Reporting and Analytics

Cataloging

Social Features

Intelligent Search

API Integration

Rich Text Editor

AI Capabilities

Multiple File Type Support

Role-Based Access

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support